Lead Writer- Peoria, IL

Job Overview

(https://www.komatsu.com/careers/)

Employer: Komatsu America Corp.

Job Title: Lead Writer

Location: 2300 NE Adams St., Peoria, IL, 61639

Rate of Pay: $87,880/year – $102,000/year

Key Job Responsibilities

1. Manage Department Projects and Support Department Goals
   o Use Asana, Instagantt, and reporting tools to manage writer projects in the department.
   * Review and approve new project setup.
   * Assign due dates based on project criteria.
   * Review projects weekly to ensure team meets deadlines.
   o Oversee Department Goals to completion.
   * Support team goal completion. Utilize Asana and Instagantt.
   * Review team goals to identify potential walls or bottle necks.
   o Assign new projects based on project forecast.
   * Use system tools to forecast next assignments for writers.
2. Manage creation and lifecycle of Parts, Service, and Operator Manuals for Komatsu Machinery
   o Analyze engineering and field data for new machines and machine updates.
   * Analyze Bills of Materials and Engineering Change Notices.
   * Correct materials based on field notifications.
   * Analyze engineering evaluations for new features.
   * Interview subject matter experts (SME) (Distributors, customers, internal personnel) for content creation.
   o Manage new illustrations through approved vendors. Create illustrations as required.
   * Utilize 3D Cad (Creoview), 2D Part Drawings, and 2D Assembly Drawings for accurate data.
   * Use Adobe Photoshop and Illustrator to create and modify illustrations.
   o Manage multiple projects through Asana / Instagantt.
   * Manage tasks and deadlines and keep up to date project status.
   * Collaborate with the team to ensure projects stay on task.
   o Maintain and improve Standard Operating Procedures (SOP) for all manual types.
3. Manage and resolve Technical Service Inquiries from the field and internally
   o Manage Technical Service Inquiries from online field reporting system (SQIS/Salesforce).
   * Research and resolve content issues to completion.
   * Collaborate with customers/SMEs/Komatsu Ltd. to resolve inquiries
   * Manage multiple TSIs to completion.
   o Manage Parts Change Requests (PCR) from the field or Parts Technical team.
   * Research and resolve content issues using data analysis tools and parts technical team.
   * Correct errors in source material and collaborate with Distribution team as required.
4. Maintain Internal and External Procedures and Standards
   o Support Workflow Management and Standard Operating Procedures (SOP) for the department.
   * Create, revise, maintain workflows for department responsibilities.
   * Manage creation, revision, maintenance of standard operating procedures for department responsibilities.
   * Manage multiple TSIs to completion.
   o Review and improve workflow management with external departments.
   * Manage writer / engineering relationships through meeting reviews.
   * Work with engineering management to improve markup reviews times, quality of meetings, and writer proficiency.
5. Participate in Continuous Improvement
   o Develop new solutions through technology or systems to improve speed, accuracy, and quality of content creation and delivery.
   o Support department goals and initiatives.
   o Other tasks as required by management.

Telecommuting: permitted within normal commuting distance of the worksite 1 day/week.
Employees Supervised: three (3), Tech Writer, Technical Writer, Senior Tech Writer
Travel: up to 10% domestic travel and up to 5% international travel required.

Qualifications/Requirements

education/experience Requirements: Bachelor’s degree, or foreign equivalent in Technical Communication, Mechanical Engineering, or a related field, or equivalent, and five (5) years of progressively responsible, post baccalaureate, related engineering experience.

Skill Requirements: Additionally, the applicant must have:

• Experience analyzing engineering data and engineering drawings to identify serviceability;
• Experience with XML/Structured Authoring Tools (Framemaker, OxygenXML, Arbortext);
• Experience with ERP and BOM Management;
• Experience with Technical Writing;
• Experience with Project Management; and
• Experience with Adobe Creative Suite (Illustrator, Photoshop).

Additional Information

Komatsu provides an extensive and robust employee benefits package that is designed to enhance the well-being of our employees and family members. We embrace a positive and empowering employee experience with a culture that prides itself on a diverse and inclusive environment.

* Health benefits: Medical, dental, vision, HSA, wellness programs, etc.

* 401k and/or employee savings programs

* Employee time off (vacation and designated holidays)

* Employee and family assistance programs

* Disability benefits

* Life insurance

* Employee learning and development programs

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