Learning and Development (L&D) Coordinator

Role Overview

The Learning and Development (L&D) Coordinator is responsible for overseeing the logistics and coordination of global training sessions, managing data tracking and reporting, and ensuring training materials are current and accessible. This role supports CoE trainers by organising schedules, maintaining communication with participants and trainers, and tracking training data. Additionally, the coordinator provides administrative assistance, system support, and gathers feedback to continuously enhance the learning experience across Genus. 

You Will

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. 

• Training Coordination
• Manage global training schedules (virtual and in-person), including venue booking, participant lists, and communication of logistical details.
• Serve as the key contact for trainers, ensuring they have the necessary materials and support.
• Maintain communication with trainers across regions for smooth operations.
• Data Management and Reporting
• Track and maintain records of all training sessions, including attendance, feedback, certifications, and evaluations.
• Generate reports on participation and completion rates, identifying trends for future improvements.
• Version Control and Documentation
• Ensure training materials and resources are current and accessible globally.
• Manage a central system for version control and document retrieval.
• Administrative Support
• Provide administrative assistance, including invoice processing, meeting agendas, and communication management.
• Collaborate with the Technology and Digital Learning Specialist to ensure smooth internal coordination.
• LMS Support
• Assist with LMS administration, including content updates, user access, troubleshooting, and tracking completions.
• Trainer Liaison and Communication
• Act as the main point of contact for trainers, coordinating calendars and addressing logistical needs.
• Collect and process feedback to improve the training experience.

Requirements

Genus Core Behaviours / Competencies 

Customer impact: builds strong, profitable, sustainable customer relationships, anticipating and exceeding customer expectations to increase demand for services and products in order to build loyalty. 

Managing external environment: anticipates and responds quickly to environmental changes for the benefit of the business and customers, through strong external networks and deep understanding of the markets. 

Execution Orientation: Drives to set ever higher standards and achieve results through determination, resilience and commitment. Develops solutions to enhance the service offering and drive continuous improvement. 

Setting Direction: develops simple, deliverable plans based on pragmatic new thinking, ideas or concepts. Assesses accurately commercial risk and return. 

Change management: Champions, leads, support or embeds change to improve things. Communicates well and helps others by overcoming barriers. 

Analysis and Decision Making: Analyses opportunities and problems thoughtfully and thoroughly to make good and timely decisions. 

Team Mobilisation: contributes towards the success to be a part of a high performing diverse team. 

Collaboration: ‘One team’ approach – gains commitment to strategic vision and goals. Builds and maintains networks and relationships, sharing knowledge and experience, delivering on commitments. 

The following are qualities that are the foundations on which Genus team members work: 

• Integrity
• Honesty
• A desire to work to make a difference in the communities & countries that we work in
• Delivery on commitments – do what you say you are going to do
• Alignment with the business goals and values

Education – Degree in human resources, Learning & Development, Business Administration, or a related field is preferred. Alternatively, equivalent work experience in Learning & Development or coordination roles will be considered.

Licenses/Certifications – None required, though certifications in Administration would be advantageous.

Experience

Minimum of 2 years in an administrative or coordination role, preferably within Learning & Development or Human Resources.

Experience with Learning Management Systems (LMS) and data reporting is highly desirable.

Other

Strong organisational skills, with the ability to manage multiple tasks and priorities effectively.

Excellent communication skills for interacting with trainers, participants, and stakeholders globally.

Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with digital learning tools and platforms.

OFFICE BASED – STAPELEY OFFICE

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