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Discover a career in your hands at HMRC. Whether you’re seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it’s really like to work at HMRC.
Visit our YouTube channel to watch the full series and come and discover your potential.
About HMRC
Discover a career in your hands at HMRC. Whether you’re seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it’s really like to work at HMRC.
Visit our YouTube channel to watch the full series and come and discover your potential.
Are you passionate about delivering innovative learning strategies to build capability and unlock organisational performance?
About the Role
Have you got the desire to raise the profile and importance of learning at a strategic level?
Do you have experience helping large and complex organisations to take an outcome and results-driven approach to people capability?
Join our new team as a Learning and Capability Consultant and help us shape how we connect our capability activity to our organisational performance in modern and creative ways.
Your primary role will be to work at a strategic level to unlock capability needs and integrate outcome and impact measurement into our corporate culture, driving high performance across 65,000 UK-wide HMRC colleagues and meeting our strategic objectives.
We are looking for a dynamic Learning and Capability Consultant to drive organisational excellence. You will be accountable for delivering innovative and modern strategic capability solutions to address performance gaps, taking a performance consultancy approach. You will work closely with stakeholders to align learning and capability solutions with business goals, leveraging data and analytics to measure and optimise learning outcomes. You will also be proactive in promoting a culture of continuous learning across the department.
As a Learning and Capability Consultant, we are looking for you to bring your strong background in outcome-focused learning and development, strategic problem solving and stakeholder engagement and consultancy skills to our brand-new team! As a thought leader, you will influence and advocate for change, while cultivating external networks with industry experts to keep HMRC at the forefront of industry trends.
Your ability to build enriching and enabling relationships will quickly establish you as a critical strategic partner, trusted to diagnose performance capability problems and recommend solutions.
By using your passion about learning to provide a great colleague experience, you will be a role model and advocate for all things learning. We want you to think creatively and outside the box, challenge the status quo and create solutions to our learning challenges.
By working collaboratively across the organisation, you will develop your business acumen and enhance organisational capability through the development and implementation of learning strategies that drive business results. Identifying performance gaps and crafting targeted capability solutions that will empower our people to achieve their full potential and boost overall business performance. This role is crucial in ensuring our workforce is equipped with the necessary skills and knowledge to meet our strategic goals.
Key Accountabilities and Responsibilities
Your responsibilities include:
Diving deep into the heart of our organisation to uncover performance gaps and learning needs.
Partnering with senior leaders, managers, and employees to gather insights on business challenges, performance issues and capability requirements.
Utilising data analytics to identify capability gaps, craft tailored solutions, drive clear performance metrics and evaluation of solutions early and throughout.
Acting as a trusted advisor to senior leaders, providing strategic guidance on capability and performance improvement initiatives.
Providing subject matter expertise and working collaboratively to identify the requirements for capability solutions which improve performance, build skills, support organisational change and provide a great colleague experience (beyond formal learning, including other upskilling, behavioural and team learning interventions.)
Work with our capability academies, professions and central government to design and deliver learning solutions to address performance gaps, enhance critical workforce skills and help us to achieve our strategic objectives.
Seeking out and using external and internal insights to bring innovation in how HMRC uses learning to improve capabilities and performance and develop communities of practice to share knowledge and build competence across capability functions.
Do you want to learn more and speak to the team?
Do you want to learn how to apply and what a good application will look like?
We are conducting a one hour Webinar at 13:00pm on Thursday 12th December. Please submit your Registration (Registration doesn’t guarantee attendance) Please email talentacquisitionteam@hmrc.gov.uk with the subject “L&C webinar”
Invited attendees will be emailed an invite for the slot.
Essential Criteria
You are required to demonstrate experience of the following within your application:
Strong experience developing impactful, holistic capability solutions with a strong connection to organisational performance and measurable results.
Experience working at strategic levels across large and complex organisation boundaries to conduct learning, capability and performance needs analysis to drive outcome-focussed capability solutions
Strong consultancy skills with the ability to grasp diverse, competing and complex client needs and find collaborative and modern capability solutions
Proven experience of delivering outcomes through others internal and external, operating successfully in a matrix environment.
Strong analytical and strategic problem-solving skills to aid in forecasting organisation-wide capability needs.
Desirable Criteria
CIPD qualified or other relevant qualification or experience
Experience of establishing and/or embedding an L&D consultancy service
We’ll assess you against these technical skills during the selection process:
Alongside your salary of £56,344, HM Revenue and Customs contributes £16,322 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.
We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.
To find out more about HMRC benefits and find out what it’s really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. You have the right to complain if you feel there has been a breach of the Recruitment Principles.
In the first instance, you should raise the matter directly via ubsrecruitmentcomplaints@hmrc.gov.uk. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their website.
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