Leasehold Services Manager

Job title:

Leasehold Services Manager

Company

Crawley Borough Council

Job description

About the roleWe have an exciting opportunity to join our team as a Leasehold Services Manager. The successful candidate will lead our established Leasehold team and ensure excellent service delivery to our 1700 leaseholders and shared owners.We are looking for someone with great team leadership skills and the ability to support and develop team members. You must have great customer service skills and commitment to delivering excellent services to our customers, as well as a working knowledge of relevant legislation (guidelines and associated regulations and procedures) and the ability to communicate effectively both orally and in writing.The role will involve:

• Leading the Leasehold Services and Right to Buy Team with direct line management responsibility for 4 to 5 staff members
• Assisting our project team on the imminent migration of leasehold and right to buy data to our new Housing IT system
• Managing the service charge billing process, including liaising with other teams to prepare service charge estimates and year-end accounts.
• Overseeing and issuing Section 20 consultation notices for major works
• Responding to lease enquiries including pre-sales enquiries
• Managing applications for Right to Buy
• Ensuring the team successfully recovers the service charges from leaseholders and shared owners
• Dealing with Leasehold First Tier Tribunal matters and attending court when required

You will need to be proactive, reliable, work well under pressure, have good leadership skills and be a resilient team member. You will be working with a supportive and dedicated team.Additional InformationThis is a full-time role, 37 hours per week. We offer flexible working hours and the opportunity to work from home 3 days per week, once the probation period has passed.Employee benefitsWe offer a generous employee benefits package , with a range of discounts, benefits and wellbeing incentives to suit everyone.Our way of workingOur shared values and behaviours reflect the special nature of our council. We encourage all colleagues to put them into practice, whatever job they do. Take a look to see if we are the perfect match.Safer recruitmentCrawley Borough Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.How to applyClick the Apply button to complete your application online. Please ensure that the reference details you supply are for your current or most recent employer and that any gaps in employment are covered on your application form. Please note that CVs will not be accepted without a fully completed application form.For an informal conversation or further information regarding the role, email kim.belton@crawley.gov.uk , Leasehold Services Manager or call 01293 438491.

Expected salary

Location

Crawley, West Sussex

Job date

Sat, 24 Aug 2024 07:33:29 GMT

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