Leasing Professional

OVERVIEW

Responsible for the leasing process from the introduction to the resident taking occupancy andmaintainingdiligent communication throughout the resident’s tenancy.Interacts directly with prospective and current residents to achieve maximum occupancy and to deliver the highest level of customer service.

DETAILED ROLES & RESPONSIBILITIES

• Develop andmaintainfirst classcustomer service relationships with prospects and residents.

• Ensure leasing office, tour path, model apartment, vacant apartments,amenitiesand general curb appeal of community isimpeccable.Take Sparkle Bucket tospot cleanany vacant availableifnecessaryin ordertomaintainthe high standard of which FCIResidential issynonymous for.

• Sell the community’sfeaturesand services to prospectswith thorough product knowledge of the property, sisterpropertiesand competitors.

• Convert phone calls totours, property tours to leases and internet leads to tours and/or leases.

• Ensureguest’sinformation iscomplete and enteredinthe property management software and follow up is completed for prospects.

• Accurately prepare andhavethorough knowledgeofall lease-related paperwork. This includes processing applications, preparingmove in information,renewal letters and renewal lease,move out requestsand any other formsutilizedas they relate to leasing and resident relations.

• Continuously review performance reports weekly.Use data to analyze what is needed to lease available and upcoming apartments.Make recommendations toPropertyManager as to what you believe will help the process.

• Manage and resolve residentconcernsincluding maintenance service requests.Follow up with residents to ensure quality service.

• Actively engage in marketing andassistwithdeveloping and implementing strategies to increase property traffic and internet leads.Participate in outreach marketing activitieswhen necessary toobtain prospective residents.

• Plan, organize andattendresident functions.

• Create content for social media.

• Preparemarket surveysmonthlyandhave full knowledge ofcompetitors’featuresin comparison to your community.Must visit the properties twiceyearly.

• Assistin placing, removing/updating banners, balloons, bandit signs, A-frame signs,flagsetc.

• General clericalassistanceincluding but not limited tomanaging phones,entering maintenance service requestsin the propertymanagement software andordering office supplies.

• Responsible for knowledge ofmanagementcompany and community policies and procedures.

• Complete required training courses either online or in person meetings.

ESSENTIAL CAPABILITIES (KNOWLEDGE, SKILLS, ABILITIES AND PERSONAL ATTRIBUTES)

• Treat every guest with enthusiasm,integrityand empathy.

• Self-starterwhotakes initiative andworks well independently, is organized and able to multi-taskandpaysattention to detail.

• Sound technical skills, analytical ability, goodjudgmentand strong operational focus.

• Ability toestablishcredibility throughout the organization with both management and team members.

• The ability to organize and prioritize workload is essential.

• Ability to travel for property errands or training classes.Musthave a valid driver’s license and automobile insurance coverage at all times.

• Flexibility to work longer work hours and odd schedulesin order tofulfill job dutiessuch as resident events.

ESSENTIAL education REQUIREMENTS

• High School diploma or general education degree (GED)ispreferred.

• English required (bi-lingual a plus)