Linux Professional – 3rd line support

Role locations: Manchester, Ipswich or Sheffield

Working Style: Hybrid

To know more about flexible working and why you should choose BT? Please visit here- Why BT Group

Why this job matters

We are seeking an experienced and highly skilled Linux Professional to join our dynamic team. In this role, you will provide exceptional 3rd line operational support and build robust solutions for our Enterprise Cloud and Legacy computing infrastructure. You will play a critical role in managing complex Oracle Linux systems and optimizing our infrastructure using cutting-edge technologies such as Ansible, Docker, Kubernetes, and Veritas Cluster Server (VCS)

This position requires strong technical expertise, excellent problem-solving skills, and a deep understanding of Oracle Linux operating systems. Additionally, you will be responsible for on-call support to ensure continuous availability and address any critical issues that may arise outside of regular business hours. You will also be given flexibility so that you can maintain your work life balance. 

What you’ll be doing

• As an SME, you specialize in Enterprise Cloud and legacy compute platforms. You’ll troubleshoot and resolve escalated technical issues related to Oracle Linux systems, applications, and network connectivity, ensuring smooth operations.
• Assess risk, manage and mitigate this taking action up to director level.
• Maintain good working relationships with key internal or external stakeholders at senior level
• Oracle Linux Server Management: Deploy, configure, monitor, and maintain Oracle Linux servers across the organization, ensuring high availability, optimal performance, and security.
• Performance Optimization: Identify and address performance bottlenecks in the Oracle Linux environment, including system, application, and network components, to ensure optimal system efficiency.
• Automation and Configuration Management: Develop and maintain Ansible playbooks and automation scripts to streamline administrative tasks, configuration management, and deployment processes.
• Containerization and Orchestration: Utilize Docker for containerization and Kubernetes for orchestration to manage and scale containerized applications effectively.
• Veritas Cluster Server (VCS) Management: Configure, monitor, and maintain the Veritas Cluster Server for high availability and failover of critical applications and services.
• Patch Management: Manage the deployment of system patches, updates, and upgrades in accordance with change management policies and procedures.
• On-Call Support: Participate in an on-call rotation to provide after-hours support for critical incidents and ensure the continuous availability of the Oracle Linux infrastructure.

What you’ll bring

Must have

• Strong Operating System & Virtulisation knowledge.
• Experience in Infrastructure Management with a very large-scale cloud platform as well as Enterprise Cloud platform knowledge.
• Extensive experience troubleshooting and resolving complex issues related to Oracle Linux systems, applications, and network connectivity.
• Demonstrated experience in performance optimization of Oracle Linux environments.
• Previous involvement in patch management and system upgrade projects.
• Good Communication skills & Stakeholder Management.

Nice to have

• Practical knowledge of implementing and managing Veritas Cluster Server (VCS) for high availability and failover.
• Knowledge of shell scripting languages (e.g., Bash, Python, Perl) for automation and administrative tasks.
• Experience with virtualization and containerization technologies such as VMware, Docker and container orchestration platforms like Kubernetes.
• Knowledge of security best practices, vulnerability management, and system hardening.
• Asset Management 

Your Benefits

At BT, we entertain, educate and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration and inclusivity. Benefits of working for BT include:

• Tailored training and development opportunities to continue to build your career
• 10% on target bonus
• 25 days’ annual leave (not including bank holidays) increasing with service
• Pension scheme – If you pay in a minimum of 5% of your pensionable salary every month we will pay in 10%
• 50% off BT and EE mobile pay monthly or SIM only plans. 30% discount for friends and family on EE mobile pay monthly
• Exclusive colleague discounts on our latest and greatest BT broadband packages
• BT TV, including TNT Sports
• Shared Parental leave – maximum amount of leave you can share with your partner is 50 weeks
• 3 volunteering days per year
• Competitive employee discount on BT/EE products 
• Access to our brand new, innovative office spaces, including our new office in London which opened this year
• Access and involvement with our incredible 11 People Networks including Able2 network, Careers network, Ethnic diversity network, Gender equality network and Pride network.

Our leadership standards

Looking in:

Leading inclusively

I inspire and build trust through self-awareness, honesty and integrity.

Owning outcomes

I take the right decisions that benefit the broader organisation.

Looking out:

Delivering for the customer

I execute brilliantly on clear priorities that add value to our customers and the wider business.

Commercially savvy

I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:

Growth mindset

I experiment and identify opportunities for growth for both myself and the organisation.

Building for the future

I build diverse future-ready teams where all individuals can be at their best.

About us

BT is part of BT Group, along with EE, Openreach, and Plusnet.

Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding. 

We value diversity and celebrate difference. As Philip Jansen, our CEO, says ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’

We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development. 

This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.

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