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Load Planners

22nd Century Technologies, Inc.

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Job Title: Load Planners
Location: 2099 E Orangethorpe Ave. Fullerton, CA 92831
Duration: 1 year

Pay Rate: $ 27.85
Shift Timing (Day/ Evening/ Night): 7am to 4pm
Role & Responsibilities:

  • Tracking & Tracing: Monitor shipments in transit, update tracking systems, and proactively communicate status updates to clients.
  • Data Entry: Accurately input shipment details, updates, and customer information into logistics management systems.
  • Customer Service: Respond to client inquiries via phone, email, and chat regarding shipment statuses, delays, or issues.
  • Issue Resolution: Investigate and resolve delivery discrepancies, delays, and customer complaints in a professional and timely manner.
  • Carrier Communication: Coordinate with carriers and drivers to ensure timely pickups and deliveries.
  • Documentation: Maintain accurate records of shipments, proof of deliveries, and service logs.
  • Collaboration: Work closely with warehouse, dispatch, and sales teams to streamline logistics operations.
  • Compliance: Ensure all shipment documentation follows company and regulatory requirements.

Qualifications Required:

  • experience: Prior experience in logistics, supply chain, transportation, or customer service preferred.
  • Technical Skills:Must have experience with Microsoft Outlook and Excel.
  • Proficiency in data entry and logistics software (TMS, WMS, or similar systems).
  • Communication: Excellent verbal and written communication skills.
  • Attention to Detail: Strong accuracy in data entry and documentation.
  • Problem-Solving: Ability to troubleshoot issues and provide quick resolutions.
  • Multitasking: Capability to handle multiple tasks in a fast-paced environment.
  • Team Player: Works well with cross-functional teams and clients.

Preferred Qualifications:

  • Experience in freight forwarding, trucking, or 3PL logistics.
  • Knowledge of shipping regulations and industry best practices.
  • Bilingual (English & Spanish) is a plus.

About our Company: –
22nd Century Technologies, Inc., is one of the fastest growing IT Service Integrator and Workforce Solution companies in the United States. Founded in 1997, 22nd Century Technologies is a Certified National Minority Business Enterprise with 6,000+ people including 600+ Cyber SMEs nationwide supporting our customers in all 50 states, Canada, and Mexico. With HQs in Somerset, NJ and Mclean, VA, 22nd Century has 14 offices throughout the United States. As part of our unrelenting focus on quality and compliance, 22nd Century Technologies’ delivery is based on Certified Matured Processes including CMMI L3 Dev & SVC, ISO 20000, ISO 27001, and ISO 9001 quality processes. With a strong focus on the public sector, 22nd Century currently holds government contracts with 14 out of 15 Federal Executive agencies including DoD, 37 other Federal agencies, 50 States, 115+ Local agencies, and 37 School Districts. In the last three years, we have expanded our services to Fortune 500 and other commercial clients and currently support 80+ commercial clients.
Recognized among “Best Company to Work For” by Forbes, 22nd Century Technologies, Inc., consistently exceeds our clients’ expectations by focusing on their absolute satisfaction with jobs while keeping our employees motivated.
“22nd Century Technologies is an Equal Opportunity Employer” and “US Citizens & all other parties authorized to work in the US are encouraged to apply.”
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

 

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