Loan Admin Services Rep II (LASR)

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Enterprise Job Description:

This job is responsible for ensuring accurate and timely processing of complex loan administration transactions in accordance with established policies, processes and procedures. Key responsibilities include interacting with Relationship Administrators to ensure efficient, high quality loan processing. Job expectations include creating customer accounts, payment administration, loan system reconciliation, and quality review. Must be detail oriented and be able to read and understand loan documents. Must build and maintain a strong relationship with Relationship Administrators. May coach less experienced Reps. Works with less supervision than Rep I. LASR = Loan Administration Services Representative

Job Description Overview:

Ability to clearly read, understand and interpret loan documents. Thorough knowledge of loan accounting/reconciliation of general ledger debits and credits, including research and clearing exceptions on processed transactions. (Loan IQ and GL Debit/Credit knowledge) Research and resolve differences on various systems (i.e. interest discrepancies, DDA, wire transfer discrepancies, etc.). Handles a variety of functions (multi-tasking) and/or transactions, including priorities that require immediate attention. Produces error free work. Enters and verifies numeric data from a variety of sources, paper-based and/or electronic, into the loan system of record. Perform miscellaneous duties as assigned. Works under general supervision; typically reports to a supervisor or manager. An expected degree of creativity and latitude is required. Relies on experiences and judgment to plan and accomplish goals to perform a variety of tasks.

Responsibilities:

• Processes complex loan transactions with accuracy and timeliness in accordance with established policies and procedures
• Builds and maintains strong relationships with Relationship Administrators
• Provides coaching and feedback to teammates
• Creates customer accounts, loan system reconciliation and performs quality assurance
• Reviews and understands loan documents
• Performs tasks with minimal supervision

Skills:

• Attention to Detail
• Customer and Client Focus
• Data Collection and Entry
• Prioritization
• Written Communications
• Analytical Thinking
• Collaboration
• Oral Communications
• Recording/Organizing Information
• Data Quality Management
• Policies, Procedures, and Guidelines Management

Required Qualifications:

• Minimum of three (3) years of experience in the field of loan administrator/ loan operations with emphasis on loan transaction processing
• Proficient computer skills utilizing mainframe and PC software packages
• Strong systems orientation
• Intermediate accounting skills
• Excellent teamwork, organization, and admin skills
• Multi-tasking, possesses a high degree of attention to detail.
• Working knowledge of Microsoft Excel, Word, Power-Point with dual screens.
• Effective communication skills (listening, verbal and written)
• Knowledge and basic processing skills for Loan IQ.

Minimum education requirement: High School Diploma / GED / Secondary School or equivalent

Shift:

1st shift (United States of America)

Hours Per Week:

40

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