Loan Servicing Operations and Process Administrator

At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you.

This Loan Servicing Operations and Process Administrator will research and support business line strategies and initiatives assigned, provide direct contribution to department management on projects, as well as operational and regulatory issues. Projects will focus on areas for process improvement, data flow improvements, IT projects, expense management, staffing, financial improvement, etc. Responsibilities and accountabilities also include planning, managing, organizing, controlling and executing projects, including post-project evaluation which focuses on both the quantifiable results achieved as well as the effectiveness of each project completed.

This person will,

• Interface with various internal and external stakeholders (all levels) impacted by assigned Loan Servicing projects or tasks. Responsible for coordination of all common project objectives and issues of mutual concern.
• Research and analyze all assigned tasks, which may include current operations, regulatory requirements, process improvements or technical solutions. Assess impact on current operations and provide a summary of action items to implement the requisite changes.
• Collaborate with team members on obstacles and potential solution to achieve the desired outcomes. Summarize recommendation and supporting rationale.
• Prepare written artifacts to report on scope of change and progress. Resolve issues that block progress and escalate situations to management as needed.
• Manage task plans as appropriate and follow up on deliverables to ensure deadlines are met.
• Develop and maintain a working knowledge of departmental functions and protocol.

Requirements

Education

• Bachelor’s Degree in Business, Finance, Accounting, or Communications or equivalent combination of education and experience Required.

Experience

• 3-5 years Consumer Lending, Loan Servicing, Default Management or Quality Assurance experience Required.
• 0-2 years Project coordination, business analytics, or developing operational processes Required.
• 0-2 years Strong written and verbal communication skills Required.
• 0-2 years Excel, PowerPoint, Visio Required.
• 3-5 years Data analytics and modeling Preferred.

In addition to core traditional benefits, we take pride in offering benefits for every stage of life. 

• Retirement savings including both 401(k) and Pension plans.
• Paid time off to volunteer in your community.
• Opportunities to connect with others through our diversity-focused Colleague Resource Groups.
• Competitive salaries with professional development and advancement opportunities.
• Bonus benefits including well-being programs and incentives, parental leave, an employee stock purchase plan, military benefits and much more.
• Personal banking, loan, investment and insurance benefits.

Associated Bank serves more than 120 communities throughout Wisconsin, Illinois and Minnesota and we consider our colleagues critical to our continued success. See why our colleagues continually vote us a best place to work in the Midwest. Join our community on Facebook, LinkedIn and X.

Compliance Statement

Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Fully complies with all applicable enterprise policies and procedures. Acts in compliance with all applicable laws and regulations as outlined in training materials, including but not limited to Bank Secrecy Act. Responsible for reporting suspicious activity to Financial Intelligence. Responsible to report all customer complaints as prescribed and procedure violations to management or HR.

Responsible to report ethical concerns as needed to Associated Bank’s anonymous Ethics Hotline.

Associated Bank provides additional assistance throughout the application, interview and hiring process. Please contact leavesandaccommodations@associatedbank.com if you need an accommodation at any time during the process.

Associated Banc-Corp is an Affirmative Action and Equal Opportunity Employer. Associated Banc-Corp participates in the E-Verify Program. E-Verify Notice English or Spanish. Know Your Right to Work English or Spanish.

Associated Bank is Pay Transparency compliant.

The pay range represents anticipated base pay for this role. Actual pay may vary based on factors including, but not limited to, work location, skills, experience, education, and qualifications for the role.

$50,750.00 – $87,000.00

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