Loan Servicing Representative (The Villages)

*Citizens First Bank is a division of Seacoast Bank. This position is for Citizens First Bank branded locations and on-site only*

About the Organization:

Citizens First Bank, a cornerstone of The Villages community, was founded by the visionary founders of The Villages in 1991. “We are a bank created specifically to fill the needs of our community and to conscientiously and joyously serve our Villagers residents in every possible way.” -Founder Harold Schwartz. Since that time, the vision of the Bank has expanded to build upon our purpose of serving the Villages in every way while sharing our exceptional service and lasting relationships with the people and businesses throughout Lake, Sumter, Marion and Citrus counties. Citizens First Bank: A Five Star Bank where hospitality meets finance.

About the Position:

Citizens First Bank is hiring a Loan Servicing Representative for our Loan Servicing Department! As a Loan Servicing Representative at Citizens First Bank, your primary responsibility will be to deliver excellent customer service regarding mortgage loan activities. While this role will involve training in all servicing areas, it may primarily focus on one specific area.

Key Responsibilities of the Loan Servicing Representative:

1. Provide assistance to loan customers by telephone, in person, email, or mail
2. Maintain accurate records of all communication with loan customers
3. Schedule and prepare Loan Modification with principal reductions
4. Process the set-up and the cancellation of ACH/EFT payments
5. Complete verifications of mortgage loans
6. Assist loan customers with Loss Draft Claims
7. Process returned mail
8. Mails notices and statements
9. Image and verification of loan related documents
10. Post loan payments, NSF, charge backs, payment reversal requests

Loan Servicing Representative Requirements:

Minimum:

• High school diploma or equivalent required plus one to two years of related experience.
• Must be detail oriented, able to comprehend and accurately execute company policies, procedures and follow investor guidelines.
• Must be able to meet deadline and be able to work under pressure while maintaining a positive attitude and providing exemplary internal and external customer service.
• Must have computer skills including proficiency in Microsoft Office, keyboarding skills and ten-key calculator.

Preferred:

• Bachelor degree plus two years of clerical experience in lending or in a related-banking environment.

Loan Servicing Representative Benefits:

Citizen’s First Bank offers an exceptional benefits package for full-time employees including medical dental, vision, short and long-term disability insurance options, 401K, and generous vacation allowance. All employees enjoy an annual calendar recognizing ten federal holidays which may be paid, a high-end hospitality environment with a strong promote-from- within culture, and the satisfaction that comes from serving the community and relationship building.

Citizens First Bank is committed to provide equal employment opportunity to all persons regardless of race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, marital status, protected veteran status or disability. In addition to federal law requirements, Citizens First Bank complies with applicable state and local laws governing nondiscrimination in employment in every location in which the Bank has facilities.

Citizens First Bank is proud to be a drug, alcohol, and weapons free workplace.