Manager, Blood Bank Information Systems, Digital/Information Services

Site: Mass General Brigham Incorporated

At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission—from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.

At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare — people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds – to apply.

Blood Bank Information Systems:

The manager provides leadership of the Blood Bank Informatics team supporting MGB Pathology and associated systems at all MGB sites. S/he will manage direct reports and will also work closely with business owners, clinical leaders, stakeholders, vendors and front-line clinicians to gain a deep understanding of clinician workflow and incorporate that understanding into the evolution and support of these systems. The manager will also work in close collaboration with MGB Pathology Systems sub-teams, Clinical Informatics and other MGB Digital Enterprise teams to coordinate resources and demand management, ensuring efficient use of resources and a high level of user support.

• Responsible for the oversight of all Blood Bank and Donor System enhancement, upgrade, integration and support services, working with business owners, external customers, Clinical Informatics team, vendors and internal resources. Understand and provide a forum to acknowledge and prioritize all aspects of service/support.
• Attain a solid understanding of clinician workflow internal to lab processes, as well as those of ordering clinicians and other allied health professionals relying on lab data. Work with lab leadership and other stakeholders to optimize these processes to improve integration and coordination between labs and front end clinical requirements.
• Oversee the implementation, use and maintenance of interfaces between pathology instrumentation, facility specific software, middleware and Enterprise software. Ensure that Pathology analytic support team staff is trained to effectively analyze issues and effectively identify the appropriate resources to maintain and/or restore effective operations.
• In collaboration with Enterprise, Lab and IT leadership, define and maintain the multi-year roadmap for MGB Pathology Information Technology.
• Works with managers and directors to establish the team’s goals and objectives, often participating in the definition of work products and timelines.
• Manages the day-to-day activities of a team of Information Systems professionals. Focuses on producing the team’s deliverables on-time and within budget.
• Employs service management, product management and/or project management methodologies to deliver high quality work products.
• Consistent with Mass General Brigham’s Human Resources policies, attracts, retains and develops high quality staff. Establishes and maintains a work environment conducive to high performance. Addresses the training and professional development needs of the staff.
• Collaborates well with other teams to produce results.
• Use/s the Mass General Brigham values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration
• Incorporate the best practices for training in the development and execution of training programs for new hires. Incumbent is expected to oversee the creation and publication of relevant documentation to support staff in performance of on-call duties.
• Perform all other duties as directed by the Director for Pathology Information Systems

Qualifications

• Demonstrated ability to assimilate and understand new software
• Experience in documenting and analyzing workflow required
• Experience working with Epic clinical applications preferred
• Experience specific to support and/or implementation of blood bank and donor systems preferred

Job Summary

Summary

Responsible for leading a team of Digital professionals in designated specialty/area. Within specialty, contributes to decisions related to how digital resources and processes are implemented, maintained and optimized.

Essential Functions

Works with Digital director(s) and other senior leaders to establish the Digital team’s goals and objectives, often participating in the definition of work products and timelines.

• Manages the day-to-day activities of a team of Digital professionals. Focuses on producing the team’s deliverables on-time and within budget.
• Employs service management, product management and/or project management methodologies to deliver high quality work products.
• Consistent with company policies, attracts, retains and develops high quality staff. Establishes and maintains a work environment conducive to high performance. Addresses the training and professional development needs of the staff.
• Interacts with clinicians, staff and various levels of management to communicate the status of the team’s efforts.
• Promotes and encourages a high-quality customer service experience for all customers – internal and external.

Qualifications

Education

Bachelor’s Degree Information Systems preferred

on producing the team’s deliverables on-time and within budget.

• Employs service management, product management and/or project management methodologies to deliver high quality work products.
• Consistent with company policies, attracts, retains and develops high quality staff. Establishes and maintains a work environment conducive to high performance. Addresses the training and professional development needs of the staff.
• Interacts with clinicians, staff and various levels of management to communicate the status of the team’s efforts.
• Promotes and encourages a high-quality customer service experience for all customers – internal and external.

Can this role accept experience in lieu of a degree?

Yes

Licenses and Credentials

Experience

experience working in digital specialty/area that the management position oversees 5-7 years required

Knowledge, Skills and Abilities

• Excellent verbal and written communication skills.
• Experience in project management, product management and/or service management methods.
• Proven ability to attract, mentor and develop staff.
• Demonstrated experience as a collaborator, working across different teams/groups and with vendors to achieve results.
• Demonstrated commitment to delivery of high-quality customer service.
• Demonstrated ability to interact with all levels of the organization.

Additional Job Details (if applicable)

Physical Requirements

Standing Occasionally (3-33%)

Walking Occasionally (3-33%)

Sitting Constantly (67-100%)

Lifting Occasionally (3-33%) 20lbs – 35lbs

Carrying Occasionally (3-33%) 20lbs – 35lbs

Pushing Rarely (Less than 2%)

Pulling Rarely (Less than 2%)

Climbing Rarely (Less than 2%)

Balancing Occasionally (3-33%)

Stooping Occasionally (3-33%)

Kneeling Rarely (Less than 2%)

Crouching Rarely (Less than 2%)

Crawling Rarely (Less than 2%)

Reaching Occasionally (3-33%)

Gross Manipulation (Handling) Constantly (67-100%)

Fine Manipulation (Fingering) Frequently (34-66%)

Feeling Constantly (67-100%)

Foot Use Rarely (Less than 2%)

Vision – Far Constantly (67-100%)

Vision – Near Constantly (67-100%)

Talking Constantly (67-100%)

Hearing Constantly (67-100%)

Remote Type

Hybrid

Work Location

399 Revolution Drive

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

EEO Statement:

Mass General Brigham Incorporated is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

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