Manager, Business Consulting: People, Culture & Change

Position Description:

CGI is a global business and technology service provider with $11.5B in revenues. CGI is on a mission to help financial services organizations focus on servicing their clients. CGI supports 15 of the top 20 banks worldwide and our top 10 banking clients have worked with us for 26 years on average. Our clients have seen the value and commitment we bring through our products. This is why nearly $1.6 trillion in assets managed through CGI’s portfolio management, investment fund and asset management solutions

As a core member of the Business & Strategic IT Consulting practice, you will be an internal and external expert related to driving organizational transformation through project leadership and change management fundamentals. We help our clients at various stages of their transformation journeys, so this role will have the opportunity to both help shape strategic goals and overcome various operational challenges during implementation. This includes supporting executive leaders through mobilization planning and roadmaps, assessing transformation maturity, and leading implementation engagements to overcome cultural and organizational barriers.

The Business & Strategic IT Consulting practice partners with clients to help them realize their full potential by unleashing the power of people and technology. For organizations with aspirations to increase value or need strategic advisory on reshaping their existing business and operational goals, our Business Consulting services industry leading tools and techniques, that will connect both business and technology departments and contribute toward accelerating their transformation journey.

This role is hybrid and requires you to be at our downtown Toronto and/or Client office at a minimum 3 days per week – subject to change at any time.

Your future duties and responsibilities:

• Lead and deliver large client engagements that drive digital and organizational transformation and help develop and implement effective change management strategies while building and maintain relationships with client executives and CGI teams
• Lead interdisciplinary project team across technology, domain experts, business consultants and senior leadership while managing and supporting key client stakeholders and serve as the main contact for clients, managing progress, risks, and outcomes.
• Design & present deliverables to senior leaders and executives that bridge the gap between technology and business Lead business development activities, including RFPs, proposals, and client relationships.
• Develop practice capabilities, create a positive team environment, and lead recruitment efforts.
• Ensure high standards of engagement management, including project plans, economics, and risk management.
• Lead creative and effective workshops to help clients identify key priorities, shape strategic initiatives and identify critical enablers and barriers
• Co-create transformation strategies with clients based on assessment of current state (across technology, organization & people, business model) and desired future state
• Develop specific frameworks including transformation strategies & organizational design, operating models and mobilization roadmaps that accelerate value across the enterprise or key departments
• Seamlessly transition between business and technology groups when working with clients to ideate customer solutions, design services, and work to implement action items
• Develop strong client relationships and business development opportunities while anticipating client wants/needs and articulating strategic point of views

Required qualifications to be successful in this role:

• 4-5 years of previous business consulting, agency, or other professional services experience, ideally supporting the financial services industry
• Deep experience in large scale project/program management and leading transformation projects
• Demonstrated professional experience is change management fundamentals, qualitative research & discovery, and leading implementation teams
• Experience with workshop and meeting facilitation, particularly with senior executive level participants and stakeholders across enterprise departments
• Technical knowledge to be able to speak intelligently to key individuals in both the business and technology sides of an organization
• Strong practical knowledge of strategic frameworks and methodologies, such as change management tools, operating model development, financial analysis, and/or business transformation roadmap design
• Excellent presentation and writing skills, with ability to tell a meaningful story
• Enthusiasm for problem solving, innovation, and human-centered design

Required Level of Education (include certifications):

• Degree or equivalent professional experience

Preferred qualifications to be successful in this role:

• PROSCI Certification(s)
• Experience in Human Centric Design

Skills:

• Change Management
• Financial Services
• Leadership
• Project Management

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.

Come join our team—one of the largest IT and business consulting services firms in the world.

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