Manager, Business Process & Systems

Company Description

We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

Comcast NBCUniversal has announced its intent to create a new publicly traded company (‘SpinCo’) comprised of most of NBCUniversal’s cable television networks, including USA Network, CNBC, MSNBC, Oxygen, E!, SYFY and Golf Channel along with complementary digital assets Fandango, Rotten Tomatoes, GolfNow, GolfPass, and SportsEngine. The well-capitalized company will have significant scale as a pure-play set of assets anchored by leading news, sports and entertainment content. The spin-off is expected to be completed during 2025.

As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we’ll continue to create and deliver content that reflects the current and ever-changing face of the world.

About Us:

NBCUniversal Global TV Distribution is responsible for the licensing and distribution of NBCUniversal product to all forms of television and new media platforms in the U.S., Canada and in over 200 territories internationally. NBCUniversal’s content portfolio includes a vast and diverse library of more than 6,500 feature films and 170,000 television episodes, including current and classic titles, non-scripted programming, kids, sports, news, long-form and short-form programming from Universal Pictures, Focus Features, Universal Television, UCP, Universal International Studios, Sky Studios, NBC Late Night properties, DreamWorks Animation, Telemundo, and more, as well as locally produced content from around the world. Global TV Distribution is a division of Comcast NBCUniversal.

Job Description

The Manager of Business Process and Systems position supports our Global Television Distribution rights licensing business. This team member works closely with groups within Global Television Distribution as well as our operations team as we implement business solutions that support the needs of the business. The ideal candidate will move between managing the project, reviewing technical and functional requirements, providing technical and functional support, and day to day end user support. This role requires a dedication to customer service, being detail-oriented, and the ability to work collaboratively

Key Responsibilities:

• Being a subject matter expert on rights licensing and customer relationship management.
• Assisting the project team with issue resolution by identifying, documenting, and prioritizing system issues.
• Being part of discovery and design sessions as well as documenting functional requirements and technical specifications.
• Providing oversight to operations and development teams by reviewing designs and application programming to ensure deliverables meet business requirements.
• Leading development of in-application guidance training and workflows.
• Leading system demonstrations and end-user training across various business units.
• Leading user acceptance testing efforts
• Driving technology and process improvements by linking enhancements to the larger strategic company goals.
• Learning the KPIs that drive the business and identify opportunities to improve their decision-making process and enhance their analytics capabilities.

The responsibilities associated with this position are not limited to the above descriptions and may be modified at any time by the Department or NBCUniversal.

Qualifications

Basic Qualifications

• Bachelor’s degree in a related field or equivalent experience
• 8 years minimum of experience developing, implementing, and/or maintaining medium to large-scale customer relationship management
• 3 years minimum of experience in Media & Entertainment industry

Desired Characteristics

• Heavy Salesforce certifications
• Strong presentation and analytical skills gathering input from multiple sources and articulating technical recommendations that drive key architecture and business decisions
• Working knowledge of reporting tools such as CRMA and Tableau
• Enjoys working in a collaborative team environment with the ability to leverage resources and skillsets across various functional and technical domains
• Understanding of IT project management methodologies and SDLC processes, such as Agile Scrum and Waterfall
• Excellent written, oral, presentation, and interpersonal skills with the comfort of communicating with all levels of the organization
• Experience with media and entertainment industry
• Experience with the rights licensing business
• Enjoys learning new technologies and being hands-on with developing and implementing solutions
• Experience with AI or machine learning platforms

This position has been designated as hybrid, generally contributing from the office a minimum of three days per week.

This position is eligible for company-sponsored benefits, including medical, dental, and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website.

Salary range: $140,000 – $150,000 (Bonus eligible).

Additional Information

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

NBCUniversal will consider for employment qualified applicants with criminal histories, or arrest or conviction records, in a manner consistent with relevant legal requirements, including the City of Los Angeles’ Fair Chance Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to AccessibilitySupport@nbcuni.com.

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