Manager, Delivery Lead

São Paulo-SP, Brazil or Porto Alegre-RS, Brazil

Who We Are

In 2021, Poatek was acquired by WillowTree, an award-winning digital product consultancy recognized as one of the fastest growing and best places to work in the United States. Now rebranded as TELUS Digital, with offices across the globe, we continue to partner with the world’s leading brands, such as Capital One, HBO, PepsiCo, Domino’s and more, to design, build, and transform their digital products and strategies. We’re looking to grow our Poatek offices in Brazil with top talent excited to collaborate with team members across the globe to deliver innovative solutions for our clients.

Location and Flexibility

This is a hybrid role, which we’ve termed Work from Near (WFN). This model requires the ability to work on-site from our São Paulo – SP or Porto – RS office throughout the week based on team needs, while still providing the flexibility to work remotely on other days. Our WFN culture is designed to foster in-person innovation, collaboration, and connection with team members local and visiting from other global offices.

The Opportunity

As a Delivery Lead, you’ll partner with Fortune 500 clients to set a product vision while advising and managing scope, risk, and new product opportunities. You’ll have the unique opportunity to build and grow a team as the Virtual CEO of your project!

This is also a People Manager position. Aside from your responsibilities with client and project management, you will be helping our Partners by hiring, onboarding, assisting and mentoring other Delivery Leads and Project Managers, guaranteeing their career development in our company.

Responsibilities

• Drive product development, leading the creation of products that are critical to our clients’ businesses
• Lean on your deep client services experience to drive effective decision-making on complex issues of scope, design, architecture, and process
• Deliver timely, tailored communication for various audiences: engineering teams, product managers, marketing partners, and C-level executives
• Create, guide, and communicate the holistic (WillowTree, client, 3rd party) project plan and goals to create alignment and drive convergent implementation
• Encourage sustainable flow for your team while focusing on key client objectives
• Be flexible and adaptive to changing scenarios and environments by applying appropriate project management frameworks to suit the customer and product
• Regularly visit your client, usually 1-3 days per month, up to 20% of the time during kickoff or launch periods
• Engage directly with clients managing the account details, project scope, and relationship

Qualifications

• 10+ years of experience in the software development industry as a Project Manager, Product Manager, Product Owner, Team Lead, or Scrum Master in a client services business
• Experience leading Fortune 500 custom software development projects, from discovery through UX design, implementation, and deployment
• Demonstrated empathy, experience and confidence managing software projects with complex scope and with multiple, external/client executive stakeholders
• An experienced technical problem solver that can adeptly figure out how to address and communicate technical or process issues between systems (e.g. API issues vs client-side, bug management issues, etc)
• Expert communicator who regularly runs workshops and structured meetings to align client stakeholder groups on enterprise business goals
• You have a blend of business, user experience, and software project management acumen and mindset of motivating clients and 3rd party counterparts to be collaborative partners
• You’ve managed projects in which you mentor other product, development, design, and testing team members

Bonus Points

• Professional experience as a Project or Product Manager and Scrum Master from a major technology consultancy or agency
• Led projects that require the build and delivery of successful native iOS and/or Android applications that have been successfully delivered to a high volume of users
• You’ve taken part in Agile transformation or application of Agile methodology (Scrum, Kanban, etc.) on software development projects
• Certifications such as CSM, CSPO, PMP, SA, SPC, etc.

Why Poatek?

What We Offer:

• Be part of an innovative consultancy with a human-centered and culture with opportunities for ownership and professional growth
• Competitive salary and benefits package (annual bonus)
• Opportunity to work on innovative agile projects with other high-performing, passionate team members from all over the globe (international travel opportunities)
• Collaborative work environment that encourages continuous learning and professional development (including English classes, support in national and international courses,
• Flexible work hours and autonomy
• Voucher for health activities, food allowance, in-office snacks, drinks, and games

If you love IT as much as we do, we look forward to meeting you!

Equality is a principle here at Poatek. We are committed to building an inclusive team that represents a variety of backgrounds, perspectives, beliefs, and experiences. Therefore we provide equal employment opportunities to all employees and applicants regardless of race, color, religion, gender identity, sexual orientation, national origin, age, or disability.

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