Manager Health Information Management – Central California

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

The Manager, Health Information Management, Central California is responsible for effectively leading and directing the work of assigned staff within the parameters of designated performance standards and metrics. This role ensures accurate and timely patient health information management, drives continuous improvements, and maintains solid client relationships. The Manager motivates staff to achieve high levels of customer satisfaction and meet organizational goals for customer service and financial performance. Key responsibilities include delivering critical feedback and coaching to facility-based leadership, improving patient, employee, and client experiences, and maintaining solid operational metrics and financial accountability. The Manager is directly accountable for meeting performance metrics and key performance indicators established by both the client and Optum, while fostering a patient-centric culture. Further, this is an on-site position in between the cities of San Luis Obispo, Santa Maria and Arroyo Grande California.

Primary Responsibilities:

• Leadership and Staff Management:
  • Lead and direct assigned staff to achieve high levels of customer satisfaction and meet organizational goals
  • Provide critical feedback and coaching to facility-based staff
  • Ensure accurate and timely patient health information management
  • Foster a positive, transparent, and focused working environment to achieve maximum results
• Performance Metrics and Improvement:
  • Meet performance metrics and key performance indicators established by the client and Optum
  • Drive continuous improvements and track performance to exceed Service Level Agreement commitments
  • Maintain solid client relationships and represent Optum values
  • Conduct regular audits and compliance checks to ensure adherence to standards
• Client and Customer Engagement:
  • Lead and monitor customer engagement improvement initiatives
  • Collaborate with HIM to implement strategies to improve client/customer experience
  • Evaluate and address feedback from service/satisfaction surveys
  • Develop and implement interventions to mitigate barriers and achieve positive experience goals
• Operational Oversight:
  • Provide facility-level oversight for revenue cycle performance improvement processes
  • Ensure compliance with regulations and standards
  • Manage HIM activities and staff members effectively
  • Develop and implement policies and procedures to enhance operational efficiency
• Human Capital Management:
  • Interview, select, and develop individuals within the area of responsibility
  • Promote associate loyalty and retention through engagement and inclusion
  • Develop work schedules to ensure cost-effective staffing and work-life balance
  • Establish and evaluate performance improvement programs using an interdisciplinary approach
• Collaboration and Communication:
  • Collaborate with customers, employees, physicians, clinics, and other departments
  • Conduct regular meetings to disseminate information and provide performance feedback
  • Serve as a consultant to regional and facility-based leadership regarding HIM services
• Professional Development:
  • Maintain professional growth through journals, affiliations, seminars, and workshops
  • Participate in continuing education programs and activities related to healthcare and revenue cycle management
  • Develop and implement an annual plan for personal and professional development
• Financial and Resource Management:
  • Manage the financial and personnel aspects of assigned areas
  • Optimize resource allocation to meet operational goals
• Quality Assurance and Compliance:
  • Ensure compliance with federal, state, and local laws and regulations
  • Implement quality assurance programs to maintain high standards of service
  • Prepare and present reports using statistically sound information
• Project Management:
  • Lead and conduct special projects, including developing work plans and facilitating resource allocation
  • Execute project tasks and obtain assistance from intra and inter-functional resources as required

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Associate or bachelor’s degree in health information or related field
• Certifications include RHIT or RHIA
• 3+ years in a leadership role, preferably in an acute care facility HIM
• Knowledge of HIM practices and performance metrics
• Proficiency in Microsoft Excel, Word, Project, PowerPoint, and SharePoint
• Willing to work onsite between San Luis Obispo, Santa Maria and Arroyo Grande, California
• Valid driver’s license

Preferred Qualifications:

• Experience with major HIM technologies currently in use, and/or other “like” systems
• Experience in consulting, project management, and working in a union environment
• Operational knowledge of federal and state regulations pertaining to patient admissions, as well as standards from regulatory agencies and accrediting organizations (DHS, HCFA, OSHA, TJC)
• Demonstrated ability to influence change and serve as a primary change agent
• Demonstrated ability to work with individuals at all levels, including executive, managerial, and staff positions
• Demonstrated ability to attract, develop, deploy, and retain a world-class revenue cycle team
• Proven excellent organizational skills with the ability to multi-task and manage multiple projects
• Proven solid leadership and business driver skills, with the ability to make hard decisions focusing on operational goals
• Proven solid program management skills with the ability to lead and manage multiple, concurrent projects
• Proven comfortable operating in a collaborative, shared leadership environment
• Proven personal presence is characterized by honesty, integrity, and the ability to inspire and motivate others Prior experience with major HIM technologies currently in use, and/or other “like” systems

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $71,200 to $127,200 annually based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.

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