Manager I Labs

As a Manager I within the Engineering group, you will be responsible for leading, developing, and motivating your team members to meet all safety, quality, and on-time performance goals while overseeing technical operations and ensuring adherence to all NSF policies and procedures.

• Lead, motivate, and guide team members to ensure all quality, safety, and productivity goals are met.
• Meet with team members to facilitate career growth and adherence to annual performance goals.
• Perform mid-year and end-year reviews with team members and provide feedback and guidance to support NSF core values.
• Work with fellow managers to interview and select potential candidates to develop a strong team.
• Oversee technical operations and provide support as needed to ensure quality testing and address potential errors / retests.
• Ensure tests / jobs are assigned promptly and TAT’s are met while keeping client / customer satisfaction in mind by addressing tests / jobs that are not meeting on-time performance goals in a timely manner.
• Communicate with and provide timely responses to other departments within NSF.
• Perform monthly 6S audits and ensure results are uploaded to the Teams folder on time.
• Assure all HSSE policies are adhered to. Assure incidents are documented and reported properly.
• Keep training matrix up to date for quality and tracking purposes.
• Facilitate cross-training of team members to ensure adequate coverage for all tests.
• Participate in and provide support for all internal and external audits.
• Review, write, and/or sign-off on SOPs to maintain accurate testing procedures.
• Monitor Qualer and group equipment to ensure correct and on-time calibrations.
• Monitor peer review rejection rates of team members and address repeated rejections to maintain quality of testing.
• Maintain and track group budget to allocate spending appropriately.
• Order and maintain supplies to support testing.
• Develop process improvements to increase productivity, quality, and efficiency of group operations. Provide feedback to and discuss any potential changes with Engineering Senior Manager.
• Perform, develop, and/or provide training for testing as needed to support group operations.
• Assist with the development / training for LabWare – new LIMS system
• Perform other duties as requested.
• Associate degree in an Engineering or Scientific discipline or a diploma / GED with supervisor / Managerial experience.
• Demonstrated leadership ability.
• Ability to develop, read, understand, and follow standards, SOP’s, and test methods.
• Excellent verbal and written communication skills.
• Highly motivated in completing assignments correctly and on schedule.
• Great attention to detail.
• Proficient in NSF Applications (Sample Manager (LIMS), Qualer, Insight, DaCs, Warehouse Manager, Master Control).
• Proficient in the use of PC/Windows software and Microsoft Office Suits (Excel, Word, PowerPoint).
• Ability to manage performance and provide guidance to staff
• Ability to adequately schedule work to meet customer needs
• High Client focus mindset (Internal and External)
• Knowledgeable of the specific standards, methods, and testing within the Engineering department.
• Knowledge and experience with plumbing products and household appliances

PREFERRED QUALIFICATIONS:

• Bachelor’s degree in an Engineering or Scientific discipline.
• 5 years supervisory or management experience.
• Three years testing experience in the Engineering department.
• Knowledgeable with laboratory QA/QC programs.
• Experience in Quality Control testing.
• Experience with internal/external audits.
• Mechanical aptitude.
• Familiarity with standard and accreditation bodies and related testing.
• Ability to develop budgets

PHYSICAL / SAFETY DEMANDS:

• Light to heavy physical effort required.
• Ability to lift a minimum of 50 lbs.
• Sitting and / or standing for long periods of time may be necessary.
• Working with various solvents, acids, and bases as needed.
• Safety glasses and steel toes must always be worn in lab areas.
• Proper PPE (gloves, hard hats, face shields) needed during specific testing.
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