Manager II, Business Information Management

Work Location:

Canada

Hours:

37.5

Line of Business:

Data & Analytics

Pay Details:

We’re committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role.

Job Description:

Manage / lead a team of business information management / specialized professionals that is responsible for supporting business information management needs for a specific area/function.

Responsible for providing team leadership and building out Business Information Management organizational capabilities

KEY ACCOUNTABILITIES

CUSTOMER

• Build, oversee and manage diverse teams of data professional and/or business information management professionals
• Set team goals / objectives in alignment with overall Business strategies
• Establish an effective and well documented process while investigate new opportunities to create and develop more effective methodologies and processes for collecting, analyzing and presenting data
• Oversee the delivery of data products in report / presentation format to specifications and timeline in alignment with overall business data governance/information management strategies
• Work closely with senior management in both Finance Data Management and FinOps to provide process update and performance metrics reporting.
• Support the business segment leadership team in utilization of the information excellence program capabilities
• Own and manage the updates and maintains of the Master Data Sheet (MDS) and Source Information Sheet Book of Records.
• Manage the change management updates required to the Source Information Sheets.
• Assess existing analytics tools and enhance existing analytical capabilities and quality of data to enable greater automation

SHAREHOLDER

• Lead and manage the team responsible for the Business Information Management deliverables including contribution to the overall project business requirements and data requirements
• Participate in audit reviews of internal controls, work with Audit and support Finops team in any data related audit questions specific to the reconciliation data sources and information the team collects and manages.
• Support Finops in requests to change the frequency of data feeds (Monthly to Daiy)
• Participate and support the development of System-level Source Information Sheets as part of ARC Integration Project.
• Accountable for ensuring team adherence to prescribed data management, governance standards and processes, ensuring timely notification of issues/problems, review escalated risks and issues, work with stakeholders to develop contingency plans, resolve risks, and escalate further where necessary; accountable to coach, as expert leaders in their own domain, across all projects and other change initiatives to support data impact assessments and data risk mitigation
• Develop and manage the departmental plan and budget to ensure effective use of business segment funds and compliance with budget targets and outsource vendor contract terms and conditions
• Manage intake and demand, coordinating data resources as required and identify and source appropriate resources across all work streams, ensure all resources are used effectively
• Ensure compliance with well-defined enterprise technology delivery practices and standards and project management disciplines
• Assess / identify key issues and escalate to appropriate levels and relevant stakeholders and business management where required
• Lead or contribute to cross-functional / enterprise initiatives as an organizational or subject matter expert helping to identify risk / provide guidance for complex situations
• Manage oversight process, risk-based identification and monitoring of related risks and regulatory compliance across the supported functions, while ensuring key controls and processes are effectively managed
• Oversee or lead the facilitation and/or implementation of action / remediation plans to address performance / risk / governance issues, including efforts to uncover root causes for data issues and ensuring issues are resolved according to business needs
• Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts
• Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite

EMPLOYEE / TEAM

• Responsible for management of the overall team providing both leadership and guidance
• Set targets and objectives for the team, and deliver results
• Grow team expertise to align with business/enterprise demand and direction; assess team skills and capabilities and continually look for ways to provide and enhance the value delivered
• Lead a high performing team; provide on-going feedback and performance reviews, coach and develop employees and ensure performance management activities are undertaken and completed for all employees
• Lead the process of setting performance objectives for the team; track, monitor and effectively address and/or reward performance in a timely manner
• Manage employees in compliance with all human resources policies, procedures and guidelines of conduct
• Share knowledge, information, skills, and subject matter expertise among the team and ensure the timely communication of issues and encourage good working relationships with other functions and teams
• Support an environment where team freely escalates business challenges; facilitate change through positive reinforcement of milestones and successes
• Recruit for all hires to ensure a highly diverse, qualified workforce to achieve business objectives
• Establish and foster a cohesive team; promote a fair and equitable environment that supports a diverse workforce and encourage the team to achieve common goals and objectives
• Act as a brand ambassador for your business area/function and the bank, both internally and/or externally

BREADTH & DEPTH

• Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required
• Lead and manage a sizeable team of professionals and overall operation of a diverse group in an area of moderate risk, complexity or scope, while growing talent, developing skills and capabilities to achieve career goals, support project / initiative success and achieve business results
• Expert knowledge of the business’ technical environment/ tools (e.g., user environment, applications, software, hardware, programming languages and operating systems) in own area
• Primary subject matter expert in multiple areas and consults with clients/or project teams with respect to all aspects of research, data analysis, design, hardware / software support, development of technical solutions and/or testing
• Provides support and contributes to the overall discipline and strategy for respective areas
• Focus on medium term issues (e.g. 6-12 months)
• Generally reports to a Senior Manager or executive role 

EXPERIENCE & EDUCATION

• Undergraduate degree or Technical Certificate and/or
• Graduate degree, preferred and/or
• 7+ years of relevant experience from a business administration, statistical, mathematical, scientific or financial background
• Strong communication / executive presentation skill.
• Operational Process development / improvement experience
• Experience with audit/QA and/or process control preferred
• Managerial experience preferred

Who We Are:

TD is one of the world’s leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process 

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement:

N/A.

Read Full Description