Manager Information Management

Manager, Information Management – NSW Trustee and Guardian

• Ongoing full-time vacancy. 35 hours per week.
• Location: This position is based in Parramatta. Flexible and hybrid working options available.
• Clerk Grade: 9/10 Base Salary $125,693 to $138,510 plus superannuation and annual leave loading.

This role is an excellent opportunity for someone with a strong foundation in records and information management who is ready to contribute meaningfully to a service-driven agency making a difference in people’s lives. If you’re excited about fostering a collaborative, results-oriented work environment, we’d love to hear from you!

About us 

At NSW Trustee and Guardian, we protect, promote and support the rights, dignity, choices and wishes of our customers. Whether we are writing a Will, acting as an executor, attorney, trustee, guardian, or financial manager, we are here for critical moments in our customers’ lives. Join our dedicated NSW Government agency and make a difference in the lives of over 47,000 people each year.

Our commitment to diversity

Our workplace reflects the diverse community we serve. We encourage applications from all backgrounds, experiences, and abilities. This includes women, people with disability, Aboriginal and Torres Strait Islanders, the LGBTI community and people from culturally diverse backgrounds.

About the team 

The Information Management Team supports the Director Information and Technology through management of strategic projects, support and coordination of the Executive Leadership Team (ELT).

About the role

This is an exciting opportunity that will see you lead NSW Trustee and Guardian’s (NSWTG) efforts to implement and maintain information governance, modernise records management and ensure compliance with regulatory frameworks such as the State Records Act 1998.

As Manager of Information Management, you will take ownership of the Corporate Information and Records Management function and team, responsible for providing a range of enterprise-wide services, including the administration of our EDRMS, Content Manager (TRIM).

Additionally:

• Supported by the information and records management teams, you will provide high-quality operational and strategic information management services, and expert advice and oversee the administration of Content Manager (TRIM) across the organisation.
• You’ll build, implement and maintain a service function for information and records management, including the use of Content Manager (TRIM).
• You’ll be responsible for the new information and record management single view tool to implement retention and disposal across the organisation.
• You’ll coach and nurture the information and records management teams to develop their technical and soft skills.
• You’ll contribute to the delivery of an information management strategy and data governance program that will support and advance the strategic vision of the organisation.
• You’ll manage corporate information and records through the review and embedding of information and records management policies and procedures across the organisation.

For more information about the position, view the role description.

About you

Your application is encouraged if you demonstrate the following skills, knowledge and experience:

• A true “people person” who thrives nurturing and developing staff and creating a positive culture.
• Able to demonstrate a high level of expertise in the field of information and records management.
• Previous experience in designing and delivering an information and records management compliance program.
• Significant experience working in a records and information management function, with exceptional knowledge of legislative requirements.
• Highly skilled in stakeholder management, communication, and negotiation to drive improvements to the organisation’s information management landscape.
• Possess a positive “can-do” attitude and be self-motivated.

Sound like you? We would love to hear from you!

Essential requirements 

• Tertiary qualifications in a related discipline and/or equivalent knowledge, skills and experience with demonstrated commitment to ongoing professional development.

What we offer

NSW Trustee and Guardian offers interesting, challenging and rewarding work that has real purpose. Other benefits of joining us include:

• various leave options (recreation, parental, and flex leave of up to 24 days per year)
• career development including study leave and acting opportunities
• access to Fitness Passport and employee assistance program, and annual flu vaccinations

Be part of something bigger. For more information about joining us, visit the Careers page on our website.

How to apply

To apply for this role:

• complete the online application
• submit a resume (maximum five pages) and brief cover letter (maximum two pages) outlining your skills, experience and suitability
• answer the following targeted questions (maximum two pages):

1. Can you share an example of how you have successfully led and developed a team in the field of information management? What strategies did you use to foster collaboration, enhance team performance, and address any challenges that arose?
2. How would you approach the task of modernising information management systems in an organisation? Can you provide an example of a project where you successfully implemented a new system or significantly improved an existing one? What were the key factors that contributed to the success of the project?

Read: writing your job application for tips with the application process.

Closing date

Applications close 11:59pm, Wednesday 2 April 2025.

For enquiries about the role, please contact Lauren Hayward – Senior Manager, Information and Data Governance via email: Lauren.hayward@tag.nsw.gov.au. 

For enquiries about the recruitment process, please contact Antonio Caswell, Talent Advisor via email: Antonio.Caswell@tag.nsw.gov.au.

Please do not send your applications directly via email, LinkedIn or SEEK. Only applications submitted via the online portal will be accepted. 

Please note:

• If you need an adjustment in the recruitment process, please contact People and Culture via email at peopleandculture@tag.nsw.gov.au
• Offers of employment will be subject to reference checks and relevant clearances.
• A talent pool may be created for future ongoing and temporary roles and is valid for 18 months.

Thank you for your interest in this role. We look forward to receiving your application.

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