The Manager of Practice Operations plays a pivotal role in supporting the operational and business objectives of the firm’s practice groups. Reporting to the Director of Practice Operations, this position is responsible for coordinating resources, monitoring performance, and ensuring the seamless execution of operational initiatives. The Manager collaborates closely with Practice Group Leaders (PGLs), attorneys, and business services teams to drive efficiency and deliver high-quality support for client service, financial performance, and talent management.
Essential Functions
Operational Support
*Partner with the Director and PGLs to implement practice priorities and business objectives.
*Maintain and improve practice management processes to ensure efficiency and scalability.
*Coordinate operational updates and assist with process improvement initiatives.
*Track KPIs and prepare regular reports on operational performance and goal progress.
Financial Coordination
*Work with Finance to gather and review key financial metrics (e.g., utilization, billings, collections).
*Support budgeting and forecasting processes for the practice group.
*Monitor revenue goals, expenses, and client reporting.
*Assist in pricing and alternative fee arrangement analysis with the Director and pricing teams.
Talent & Resource Management
*Partner with People Operations to support attorney recruitment, onboarding, and retention initiatives.
*Monitor workloads and assist in resource allocation.
*Coordinate initial candidate vetting and interview scheduling.
Client Development Support
*Collaborate with Marketing and Business Development to execute client outreach initiatives.
*Track business development budgets and ROI.
*Facilitate cross-practice collaboration for client targeting efforts.
Knowledge Management & Technology
*Promote adoption of legal tech tools and knowledge-sharing platforms.
*Assist in process enhancements and collect feedback for improvements.
Cross-Functional Collaboration
*Coordinate communications between attorneys and business services teams.
*Escalate operational issues to the Director as needed.
Non-Essential Functions
*Assist with special projects and other tasks as assigned by the Director.
Minimum Qualification
Required:
*Bachelor’s degree in business, finance, or related field.*5-7 years of experience in legal operations, practice management, or professional services coordination.*Strong organizational, analytical, and project management skills.*Proficiency in Microsoft Office Suite and comfort with data analysis tools.*Excellent interpersonal skills with the ability to collaborate across teams.*Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
Preferred:
*Experience in an AmLaw firm or legal services organization.
*Familiarity with practice management software, business intelligence platforms, and document management systems.
*Exposure to legal pricing or alternative fee arrangements.
Work Environment
*Work environment
*Non-smoking environment
*May require availability beyond regular business hours
*Hybrid work arrangements may be available
The anticipated base salary range for this position is $155,000 to $165,000. The actual base salary offered will be dependent upon the applicant’s experience and qualifications, as well as other job-related factors, including but not limited to, relevant skills, education, certifications or other professional licenses held, and if applicable, geographic location.
Steptoe offers a full range of benefits for you and your eligible dependents. Benefits currently include: medical, dental, vision, life, disability, dependent care, health care flexible spending accounts, 401K Plan, Profit-Sharing, Paid Time-Off and a robust Wellness Program.
Steptoe LLP is an equal opportunity employer EOE/AA/Minority/Female/Disability/Veteran. All qualified applicants will receive consideration without regard to race, color, religion, gender, national origin, sexual orientation, gender identity and expression, marital status, mental or physical disability, genetic information, or any basis proscribed by applicable statutes.