Manager of Programme Quality Syria

• Advises and supports Country Director (CD) and Programme Managers (PGMs) on the development of the Country Strategy and Annual Plan;
• Responsible for the quality and consistency of programme and project planning;
• Responsible for adherence to ZOA policy and compliance with ZOA, donor, national and international guidelines, policies and standards in the implementation of projects;
• Develops, implements and maintains monitoring, evaluation and learning (MEAL) tools, including the use of standardized indicators;
• Development of beneficiary accountability tools throughout the programme;
• Ensures integration of ZOA strategic priorities, including gender, diversity and inclusion, climate resilience and Peace nexus;
• Coordination and exchange with other organizations, relevant authorities, donors and other key stakeholders;
• Ensures mainstreaming of protection and conflict sensitive project design and implementation.

• Contributes to the development of high quality project proposals and monitors consistency between donor proposals and Country Strategy;
• Contributes to on-time, high quality submission of donor reports and evaluations;
• Supports the CD and PGMs in the writing of the internal quarterly reports and annual review.
• Knowledge management
• Responsible for the development of knowledge management at country level and contributing to organisation-wide knowledge management and internal learning;
• Supports capacity building of the team on relevant topics such as MEAL and strategic priorities;
• Leads the development of innovative project proposals.

• Is member of the Country Management Team;
• Provides leadership to the Programme Quality and MEAL team;
• Supervises and periodically appraises the performance of staff reporting to the Manager of Programme Quality.

• The Manager of Programme Quality is authorized and accountable within the framework and limits defined in:
• The ‘Declaration of Authorization’ signed by the Country Director.
• The ZOA Country Management Charter;
• The agreed Country Strategy and Annual Plan;
• The projects as approved by the donors;
• ZOA’s quality management system.
• The Manager of Programme Quality is accountable to the Country Director.

• The candidate is expected to fully support the vision, mission and Christian values of ZOA.

• University degree in a humanitarian, development or other relevant field;
• At least three years field experience in a fragile context, experience in the Middle East region is considered an additional pre;
• Professional command of English;
• Expertise in one of ZOA’s sectors (WASH, FSL, Shelter/NFI, Cash);
• Expertise in one of ZOA’s strategic priorities (climate resilience, gender, diversity and inclusion, peace nexus, localization);
• Previous management experience is preferred;
• Research skills.

Skills & attitude

• Conceptual flexibility;
• Logical thinker;
• Strong formulation and writing skills;
• Innovative;
• Management skills;
• Cross-cultural sensitivity;
• Result-oriented approach;
• Initiative;
• Interpersonal sensitivity.

• Up to 25% may be required for travel in country.
• Damascus Duty station allows for being accompanied by partner/spouse, but not for families with children.
• Damascus duty station has R&R arrangements included.

• ZOA offers you a challenging job, and a motivated team in Syria, and good benefits and remuneration which suit the NGO sector (including but not limited to: medical and other insurances, (contribution to) housing costs, training options and 29 leave days).

• For more information about ZOA, please visit our website www.zoa-international.com.
• If you have questions about this vacancy, you can contact Sandra Vogd, HR Business Partner, email zoa.vacancies@zoa.ngo