King's College London
Job title:
Manager On Duty (INTERNAL ONLY)
Company
King’s College London
Job description
THIS VACANCY IS OPEN TO INTERNAL APPLICANTS ONLYAbout the role:We are looking for a Manager on Duty to join our Waterloo & St Thomas’ Campus operational team to act as custodian of the College estate and its facilities, where you will exercise the highest degree of care for directorate’s partners to ensure they are in prime condition throughout the College’s operational hours. In this way, ensuring the estate and the facilities are utilised to their maximum potential by the College community.As manager you will act as the Directorate’s eyes and ears, completing a programme of rigorous quality assurance audits of College space, ensuring the estate meets the high standards and quality expected of an exceptional institution.Utilising your communication skills you will raise the profile of the Campus Operations Team amongst the College community by developing excellent relationships with staff and students, and a reputation as someone who proactively supports the learning and student experience. To provide a world class university service.If issues arise, you will support students, staff, and visitors that may need immediate assistance during major or minor incidents that interrupt teaching and research, College business and commercial events.You will work in collaboration with the wider directorate including King’s Venues where you will support with the delivery of commercial and College events, providing a world class level of customer care throughout the customer journey.Finally you will act as a role model for team members, exhibiting due professional care for the estate and its facilities and the highest standards of customer service to staff, students and visitors to the College, including conference attendees and summer school participants.This is a full-time and permanent post(35 Hours per week across a Mon – Sat, 8am to 8pm week), and you will be offered an indefinite contract.About You: (the candidate)To be successful in this role, we are looking for candidates to have the following skills and experience:Essential criteria1. Demonstrable ability to deliver a high level of customer satisfaction.2. Demonstrable H&S experience and knowledge (preferably with IOSH/NEBOSH qualification)3. Computer literate, with knowledge of all Microsoft operating systems, Word, Excel etc.4. Excellent oral & written communication skills5. Ability to deliver effective training in customer care and service excellence6. Self-starter and able to work effectively with minimal management.7. Skilled at complaint handling & service recovery.Desirable criteria1. Familiarity with working in the Higher Education Sector within Facilities Management or Events.2. Degree in a relevant subject3. Staff management experience4. Experience from a hospitality/hotel/corporate background5. Experience of delivering to SLAs and KPIsFull details of the role and the skills and experience required, can be found in the attached job description which provided on the next page.We pride ourselves on being inclusive and welcoming. We embrace diversity and want everyone to feel that they belong and are connected to others in our community.We are committed to working with our staff and unions on these and other issues, to continue to support our people and to develop a diverse and inclusive culture at King’s. We ask all candidates to submit a copy of their CV, and a supporting statement, detailing how they meet the essential criteria listed in the advert. If we receive a strong field of candidates, we may use the desirable criteria to choose our final shortlist, so please include your evidence against these where possible.
Expected salary
£37332 – 42099 per year
Location
Strand, Central London
Job date
Sun, 08 Sep 2024 01:56:57 GMT
To help us track our recruitment effort, please indicate in your email/cover letter where (jobs-near-me.eu) you saw this job posting.