Manager, Public Sector, Business Operations, Consulting

Job description

Connect to your Industry

Do you want to be part of a team transforming the way in which the next generation of public sector services are designed and delivered? If so, then this may be the job for you.

Increasing disruption in the business and technology environments has created an urgent need for our clients to adapt their business models and reimagine their operations so they are configured for success in the future.

Using our deep sector and technical expertise, we transform our Public Sector clients’ core business and operations, helping them to prepare for growth, adapt to policy change, design improved citizen facing services, embrace the digital agenda, address their sustainability challenges and maximize operational efficiency. We enable organisations to implement their corporate strategy, accomplish their business objectives in a constantly changing environment, and deliver future-ready solutions – without ever losing sight of the people our clients are there to serve. We focus on the full life cycle of transformation: from operating model design through to operations transformation, including process reengineering, business analysis, operational performance improvement and service design.

At Deloitte, we offer a unique and exceptional career experience to inspire and empower talent like you to make an impact that matters for our clients, people and community. From day one at our firm, practitioners become part of our community. We are always looking for people with the relentless energy to push themselves further, and to find new avenues and unique ways to reach our shared goals.

Our Public Sector Operations unit sits within the Business Operations service line. It will enable you to work with the latest technologies, as part of a team helping organisations transform their core business capabilities. Enabled by digital transformation involving on-premise systems, Cloud technology, or custom-developed solutions (to name just a few), your expertise will help clients deliver continuous improvement and innovation, from initial design right through to implementation and optimization.

We also encourage consideration of flexible ways of working, both formal and informal arrangements that allow for the best outcomes for our people and our clients. If this opportunity is of interest to you with some flexibility, please do discuss with us.

Connect to your career at Deloitte

Deloitte drives progress. Using our vast range of expertise, that covers audit, risk advisory, and consulting services across tax, legal, business, technology and corporate finance, we help our clients become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.

What brings us all together at Deloitte? It’s how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.

Connect to your opportunity

While all consultants develop specialised knowledge as they progress within Deloitte, most are initially broad in their focus, meaning they do not need specific industry or functional expertise to be successful. For Managers who join as experienced professionals, this can mean building on previous knowledge or developing experience in an area that is completely new. We work across the Public Sector in Scotland, notably central government, transport, security and justice, health, and education – providing opportunities to work on the most transformational programmes in Scotland.

As a Manager in this practice, you will have the opportunity to be a future leader internally within Deloitte and in our client’s eyes. You will have the chance to develop your skills in managing outputs, people, risks and budgets. You will take on responsibility as part of a diverse team within an inclusive team culture where people are recognised for their contribution. In addition, this role will allow you to be creative in developing client solutions.

To be successful in this role you will work as part of a team of industry specialists providing consulting services to major Public Sector clients, so you’ll quickly build upon your existing knowledge, to become an expert in your field.

As a Manager, your responsibilities will include:

• Owning and independently managing the end-to-end responsibility for the delivery of an engagement or major workstream – including developing work plans for engagements, proactively identifying and managing strategic risks, leading and supporting team members – to enable clients to achieve new performance highs.
• Managing the quality of team outputs presented for senior-level review (Deloitte & client)
• Managing and leading teams to deliver operations transformation for clients, often driven by new digital capabilities and services, in line with client net zero and sustainability ambitions.
• Building on your leadership skills and leveraging your interest to inspire others, nurture strong relationships, and create a true followership.
• Understanding and anticipating client needs based on a strong understanding of the Public Sector, developing strong client relationships.
• Working with a range of stakeholders across all levels – both internally within Deloitte and in client organisations
• Managing and coaching junior project members, supporting their wellbeing, development and career trajectory (c.5-7)
• Contributing to and leading on business development and practice management activity, in conjunction with more senior team members
• Proactively driving internal practice development by participating in proposition and methodology development and supporting knowledge capture and sharing

At Deloitte, we encourage you to be yourself, and we give you the freedom to contribute creatively while you also learn, develop and make your mark. You will have the opportunity to work across a range of projects, building your skills and experience on the job. You will also experience the breadth of what Deloitte offers, working with colleagues across a range of disciplines and drawing on our market leading methods, and our global assets and tools.

Whatever your aspirations, we offer a highly inclusive, collaborative workplace to ensure our staff are supported, encouraged and feel a sense of purpose and meaning in what they do each day. Our development and career progression framework will help you develop the skills and capabilities to succeed, enabling you to become a leader responsible for real and lasting impact. You will have a support system of career development advisors, the guidance of project leaders, and partnership with your colleagues and teammates at every turn. You will benefit from our global scale and capability, as well as from the speed and nimbleness of our close-knit teams. Life is not all project work, of course. You can be involved with many social, cultural and volunteering opportunities within the firm.

Connect to your skills and professional experience

There is no standard model for Deloitte Managers. We look for talented problem-solvers with intellectual curiosity who are ready to be active members of a client team, as well as of the firm-wide community. Managers are typically involved in every phase of an engagement, from proposal research to final implementation.

The following qualifications are essential:

• A passion for making a difference to society through a balance of logical hands-on problem-solving skills and cutting-edge thinking.
• Strong knowledge and understanding of the key issues and trends in Public Sector and subject matter expertise in one or more specific areas of delivery.
• Previous experience in Consulting – preferably in designing and delivering operating model, service design and/or digital transformation solutions.
• Ability to communicate complex ideas effectively (both verbally and in writing)
• Strong project management disciplines – including production of detailed project plans, and ability to juggle multiple deadlines and competing priorities.
• Proven leadership skills and ability to influence senior stakeholders.
• Experience of managing projects or workstreams on operational improvement, strategy or transformation projects
• Being a self-starter, able to independently operate in ambiguous and rapidly changing circumstances.
• Ability to work collaboratively in a team and create an inclusive environment with people at all levels of an organisation.
• Have a proven record of building strong relationships and ability to use a range of influencing styles to reach successful outcomes and demonstrating the firm’s values.
• Ability to work effectively in diverse teams within an inclusive team culture where people are recognised for their contribution.
• Proficiency in Microsoft Office
• Some of our projects require the highest level of security clearance so we would welcome applications from individuals with SC or DV clearance. This is not a pre-requisite for applying however, candidates should still be willing to go through the clearance process, should their application be successful.

At Deloitte, we know we are at our best when we look out for one another; prioritise respect, fairness, development and wellbeing; foster an inclusive culture and embrace diversity in all forms. We are committed to building a more diverse workforce, bringing strong representation of society into the workplace and a diversity of thought, which will drive success – but also ensuring every individual is comfortable being themselves. All qualified applicants will receive consideration for employment regardless of their background, experience, identity, ability or thinking style, and if you need assistance during the application process for accessibility reasons this is available upon request.

Connect to your business – Consulting

Distinctive thinking, deep expertise, and collaborative working. That’s what connects us. That’s what makes us Deloitte. If you want to help solve some of the biggest challenges around, join us. Together, we’ll make an impact that matters.

Be part of Deloitte North and South Europe

At Deloitte, you’ll be joining an innovative firm, working together to make positive change happen. In the UK, we are part of Deloitte North and South Europe (NSE), the second largest member firm in the Deloitte network.

Deloitte NSE combines operations in Belgium, Central Mediterranean (Italy, Greece, Malta) Ireland, the Netherlands, the Nordics (Denmark, Finland, Iceland, Norway and Sweden), Switzerland and the UK, as well as countries further afield in the Middle East, including Bahrain, Cyprus, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, Palestinian Ruled Territories, Qatar, Saudi Arabia, United Arab Emirates, Yemen).

There are more than 2,700 partners and over 65,000 people that make up our dynamic teams across these regions, who are together responsible for creating €7bn of revenue. We have an unmatched breadth and depth of capabilities in audit and assurance, consulting, financial advisory, risk advisory, and tax and legal across the region. 

Respect and Inclusion

In the NSE Ambition we’ve committed to creating an inclusive environment for all and addressing inequality, to deliver on and scale our inclusion agenda. Our vision is to provide equal opportunities to mitigate systemic bias, develop our people to succeed and thrive through targeted development, evolve and drive our culture around allyship.

Our Purpose & Strategy

Our NSE Ambition focuses on five characteristics – purpose led; universal leaders, inclusive culture; advisory growth, delivery strength; global scale, local touch; and, digital first – which will differentiate our business in the future, enable us to stand further apart from the competition, attract and retain the best talent and be a recognised leader in societal impact – to become THE winning firm. At Deloitte, we tackle our clients’ and society’s challenges to create progress and possibility for those our work affects. We make an impact that matters. That’s our purpose.

Personal independence

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints. This can mean that you and your “Immediate Family Members” are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm. The recruitment team will provide further detail as you progress through the recruitment process.

Connect with your colleagues

“Everyone always says “it’s the people,” and that’s true. Working for a brand you feel proud of feels pretty good too. And you don’t have any stress about fitting into a particular stereotype, because there are so many different types of people in Deloitte Digital.”

• Gillian, Consulting

“What attracted me to Deloitte were the endless opportunities and the collective experience of other like-minded individuals. Deloitte’s clients include many of the world’s largest organisations; I wanted to be part of a team that made a difference that I could be proud of.”

• Dan, Consulting

“I get to work on projects that help clients in a sector I feel truly passionate about.”

• Rhiannon, Consulting

Connect to your agile working options

Location: This is an NSE role that is available to all NSE geographies, candidates must reside in an NSE Geography to apply. Applicants can expect some travel in support of delivery and collaboration, managed in line with our WorldClimate ambition.

Your Work, Your Way: We call our hybrid working vision Deloitte Works. And it does. We trust you to make the right choices around where, when and how you work. You’ll be able to make decisions about how you work best, to be collaborative, learn from colleagues, share your experiences, build the relationships that will fuel your career and prioritise your wellbeing. Having great conversations with your team and your leadership paves the way for great collaborative ways of working.

Discover more about our NSE locations.

Our commitment to you

Making an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.

We want you. The true you. Your own strengths, perspective and personality. So we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for.

Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead.

Connect to your next step

A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.

Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers

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