Manager, Sales Engineer

Role Overview

The Manager, Sales Engineer, drives solution development, customer engagement, and sales enablement across Brother Mobile Solutions’ portfolio. This role develops and executes sales strategies that support business objectives by building strong customer relationships, identifying upsell and expansion opportunities, and delivering customized mobile print solutions. In close partnership with the sales team, this role engages prospects, architects solutions, and supports deal closure across key verticals, including Auto ID, Retail, Public Safety, and Manufacturing.

The Manager serves as the primary technical resource in both field engagements and trade show environments, providing deep expertise across hardware, software, consumables, and accessories. The roles lead product demonstrations, configure proof-of-concept solutions, support customer testing, and contribute to RFP responses. Success in this role requires proficiency in software configuration, deployment tools, and integration workflows to confidently guide customers through setup and implementation.

In addition to pre-sales and post-sales support, the Manager is responsible for delivering technical training to internal teams and channel partners to ensure organizational readiness and alignment. Acting as a conduit between Sales, Product Management, and Engineering, this role captures and communicates “voice of the customer” insights to inform roadmap decisions and continuous improvement efforts.

Duties & Responsibilities

Technical Support

• • Serve as the primary technical resource for the sales organization across all solution stages from discovery through deployment
  • Lead product demonstrations, proof-of-concept configurations, and technical evaluations for prospective customers
  • Provide on-site and remote support for product integration, setup, and troubleshooting
  • Partner with customers to assess business challenges, identify solution gaps, and design optimized configurations using Brother’s mobile print technologies
  • Respond to RFPs/RFIs, technical documentation requests, and customer technical questions in collaboration with internal stakeholders
  • Support pre-sales and post-sales activities, including implementation guidance, escalated issue resolution, and customer satisfaction follow-up, pre-sale/post-sale

Sales Team Collaboration

• • Collaborate closely with sales leadership to develop go-to-market strategies and value-based solution proposals
  • Participate in joint sales calls and strategic account planning to drive customer engagement and revenue growth
  • Deliver technical training for internal sales teams, business partners, and when required, customers
  • Develop sales tools, presentations, and solution guides that highlight technical differentiators and customer success stories
  • Support trade shows, industry events, and field marketing activities to demonstrate Brother’s technology leadership
  • Attend and participate in account meetings (existing and prospective), on-site and virtual

Industry Research & Product Direction

• • Monitor emerging trends, competitor technologies, and market needs within key verticals (Auto ID, Retail, Public Safety, Manufacturing)
  • Gather and communicate the voice of the customer feedback to Product Management and Engineering to inform roadmap planning
  • Contribute to product development discussions by translating field insights into functional requirements and improvement opportunities
  • Evaluate new technologies, software integrations, and partnerships to strengthen Brother’s market position
  • Provide data-driven insights and technical recommendations to influence product direction and business strategy

experience & Qualifications

education:

• • Bachelor’s Degree (or equivalent experience) in Engineering (Mechanical or Electrical)

Experience:

• Minimum 7 years Experience
  • Providing technical customer support regarding mechanical/electrical research
  • Experience performing technical research and creating reports/recommendations on new products
  • Experience managing, coaching, and developing staff

Software/Technical Skills:

• • Knowledge of writing technical documents such as articles, product procedures, and technical data sheets Intermediate
  • Knowledge of SAP C4C
  • Knowledge of 3D CAD, DXF, and PDF drawing software

Other Skills/Knowledge/Abilities:

• • Communication skills (verbal/written), with the ability to troubleshoot technical information with customers and internal staff
  • Strong knowledge of Application engineering concepts and best practices
  • Ability to collaborate cross-functionally and at all levels of the organization
  • Ability to keep current with rapidly advancing technology to meet customer demands for delivery of information, products, and services
  • Ability to manage customer/partner visits and coordinate closely with the sales and product marketing teams

Additional Details for This Role

This role is a remote field-based role. A fixed office schedule is not an expectation of the position. #LI-Remote

The defined sales territory for this role is Charlotte Metro Area .

Travel is expected throughout the territory up to 70% of the time, or an average of 8-10 trips per quarter, dependent on business need.

Base Salary

• • The targeted base salary range for this position is $ 120,000- $ 135,000 per year.
  • Base salary is determined by the education, experience, knowledge, skills, and abilities of the successful candidate, as well as factors such as internal equity, cost of labor in the hiring location, and alignment with market data.

Additional Compensation

• • This position is eligible for a 15% bonus at 100% of target, with the opportunity to achieve above 100% dependent on company performance and in alignment with company bonus plans.
  • Bonus awards are discretionary and contingent upon individual performance as well as Brother achieving its corporate objectives, in accordance with the applicable bonus plan in effect.
  • This position is also eligible for an auto allowance paid monthly in the first pay period of each month. This auto allowance may be used in the employee’s sole discretion but is intended toward maintenance of the employee’s own vehicle they’ll be using for business commuting. This is independent and in addition to the company’s Travel & Entertainment policy, which covers mileage reimbursement and additional business travel expenses.

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