Manager Utility Services

Job title:

Manager Utility Services

Company

Rural Municipalities of Alberta

Job description

Posted on: Jan 15, 2025Posted by: Rocky View CountySummaryAt Rocky View County we value employee work/life balance. Staff are provided with opportunities to grow professionally while being supported with paid training, a competitive salary, benefits after 30 days, 27 paid days off in their first year, plus general holidays, a pension plan, paid sick time, and a hybrid work environment for eligible positions.As the Manager, Utility Services for Rocky View County, you won’t just be part of the team; you’ll be driving change in utility service delivery in one of Alberta’s most influential, and dynamic regions. Rocky View County is one of the most populated municipal counties and has the fifth largest equalized assessment base in the province. It’s robust economic development strategy focusing on investment attraction, business retention, and sector diversification makes for endless opportunities for both residents and industry.Reporting to the Chief Operating Officer, the Manager, Utility Services is a key leadership position and is responsible for the operations and delivery of water, wastewater, storm water, and solid waste and recycling services and programs to ensure full compliance with applicable regulatory approvals. The Manager with support of two strategists, will develop the strategy and provide oversight of all operations and contract portfolios related to these services to maintain a high level of customer service.The Manager provides leadership, coordination, collaboration, and direction to ensure that services are provided to staff, residents, and stakeholders in a timely, accurate, effective, and efficient manner and works in conjunction with the Chief Operating Officer to develop short- and long-term strategies for the department.We are seeking a strategic leader who understands the business metrics of utility services. You are adaptable, have strong political acumen and can visualize how utilities can become cost neutral for municipalities. You bring superior customer service to both internal and external customers and have a track record of creativity in an increasingly complex environment.If you enjoy fostering changes and making improvements to the quality of life for County residents and businesses, please apply with your resume and letter of interest.Key ResponsibilitiesStrategic

• In coordination with Executive Director of Operations, the Manager will represent the County through participation in various associations, governmental, and public committees, working groups, and boards.
• Responsible for ensuring departmental goals and business plans are aligned with Council strategies.
• Responsible for planning, implementing, and monitoring multi-year and annual objectives for the Department. Provide progress updates to Executive Director on those goals and anticipate the resources required to achieve them.
• Serve as spokesperson for communicating and resolving environmental issues.
• Be well informed of everything that goes on in the Department of oversight. This includes management and best use of staff, budgets, corporate assets, and all other corporate resources to raise the Department service levels as well as the County profile.
• Develop, implement, administer, and maintain Department policies and procedures that are aligned with the Rocky View policy framework.
• Direct Department planning, development, and delivery of programs and services, and foster changes and improvements that make these programs and services cost effective and efficient in delivering quality services that support and improve the quality of life of County residents and businesses.
• Attend all related leadership meetings, and the meetings of such boards, committees, authorities, commissions, or other bodies as assigned or deemed necessary.
• Be prepared and submit reports, answer questions, and provide appropriate recommendations regarding the above-mentioned areas.

Leadership & People Management

• Ensure supervisor has a clear understanding of their role and responsibilities relating to County’s health and safety program and the Alberta OHS Act, Regulation and Code.
• Safeguard all RVC work areas from harassment, discrimination, and violence.
• Demonstrated leadership skills, team building, conflict resolution, business/technical writing skills, coaching and mentoring abilities in addition to time management, organizational, problem solving and decision-making ability.
• Provide regular technical guidance, coaching and mentoring.
• Provide general supervision to the major units either directly or indirectly through the use of subordinates. Has full responsibility for quality of work, budget compliance and planning, methodology, training and development, compensation, performance management, hiring, etc.
• Well-developed communication and interpretation skills, with the ability to work both independently and collaboratively in a multi-disciplinary team.
• Participate in the management of employee relations, provide input on personnel requirements, employee performance feedback, and input on performance reviews.
• Diversified and complex work. Work often focuses upon multiple instructions, objectives, and policies in a frequently changing environment. Work typically involves analysis, planning and problem solving within the coordination (not run) of two or more departments.
• Requires decision making derived from broad objectives, instructions, and policies. Problems addressed and subsequent decision making are made utilizing factual data and applying fundamental principles.
• Resolve issues expeditiously and ensure that employee resources are in place and utilized effectively to meet the service delivery standards of the County.
• Manage operational area with an emphasis on efficiency, accuracy, quality and safety to ensure a superior level of customer service.
• Plan, develop, organize, implement, evaluate, and direct the activities of the department, ensuring the fulfillment of project assignments within budget, with quality, and on schedule.
• Set priorities and department workflow, providing each subordinate with achievable goals and resources.
• Identify staffing requirements and initiate and participate in the recruitment process.
• Actively participate during County emergency response situations.
• Provide coverage or be “on call” in instances to ensure non-management Employees do not exceed daily maximum hours as per Employment Standards.

Fiscal Management

• Participate in all short- and long-term financial planning processes, ensuring continued improvement in all facets of the Department’s financial affairs.
• Ensure effective financial planning and expenditure controls are in place and is accountable for fiscal responsibility, efficiency, and restraint, while maintaining integrity and effectiveness in all aspects of administration for programs and services of responsibility.
• Participate in the preparation of annual budgets for operating and capital programs as well as staffing budgets in accordance with guidance from the Executive Leadership Team pursuant to the Municipal Government Act.
• Monitor and provide updates to the Executive Director on the operating and capital budgets, and in particular report on variances between budgeted and actual expenditures.

RequirementsCompletion of a bachelor’s degree in a related field along with a minimum ten (10) years of progressively responsible and diversified experience in management of public utilities.

• Demonstrate knowledge of a municipal government organization and maintain a solid knowledge of departmental rules, regulations, policies, procedures, and functions.
• Demonstrate superior customer service skills to both internal and external customers.
• Demonstrated leadership, coaching, mentoring, team building, and conflict resolution skills.
• Demonstrated time management, organizational, problem solving and decision-making ability.
• Ability to exercise judgment, initiative, and creativity in an increasingly complex environment.
• Contact involves ongoing persuasion, negotiation, and accommodation to gain acceptance of activities and/or ideas. Requires skill in internal relationships to enhance operational effectiveness.
• Proficiency in MS Office.
• Ability to communicate on varying levels and be extremely influential.

Expected salary

$137849 – 166677 per year

Location

Alberta

Job date

Fri, 17 Jan 2025 06:55:46 GMT

To help us track our recruitment effort, please indicate in your email/cover letter where (jobs-near-me.eu) you saw this job posting.