Marketing Operations Lead – Engine by Starling

At Engine by Starling, we are on a mission to find and work with leading banks all around the world who have the ambition to build rapid growth businesses, on our technology. 

Engine is Starling’s software-as-a-service (SaaS) business, the technology that was built to power Starling Bank, and two years ago we split out as a separate business. 

Starling Bank has seen exceptional growth and success, and a large part of that is down to the fact that we have built our own modern technology from the ground up. This SaaS technology platform is now available to banks and financial institutions all around the world, enabling them to benefit from the innovative digital features, and efficient back-office processes that has helped achieve Starling’s success.

We draw upon our experience as knowledgeable bankers, and best in class technologists to become the chosen option for these banks, and preferred partners for leading consultancies.

As a company, everyone is expected to roll up their sleeves to help deliver great outcomes for our clients. We are an engineering led company and we’re looking for someone who will be excited by the potential for Engine’s technology to transform banking in different markets around the world.

Hybrid Working

We have a Hybrid approach to working here at Engine – our preference is that you’re located within a commutable distance of one of our offices so that we’re able to interact and collaborate in person. We don’t like to mandate how much you visit the office and work from home, that’s to be agreed upon between you and your manager.

About the role

We are seeking a highly organised and detail-oriented Marketing Operations Lead to provide critical operational support across various marketing initiatives, including campaigns, events, sponsorships, communications and partnerships. This role will be responsible for ensuring smooth and efficient processes across the marketing team, offering administrative and organisational assistance to enhance productivity and campaign execution. The ideal candidate will have a strong background in project management, and administrative support, with a passion for streamlining processes and driving operational excellence.

Key Responsibilities

• Assist in the planning, coordination, and execution of marketing and communication campaigns across digital and traditional platforms.
• Manage timelines, resources, and deliverables for campaigns to ensure deadlines are met.
• Monitor the effectiveness of marketing campaigns, reporting on metrics to identify areas for optimisation.
• Coordinate logistics for marketing events, including conferences, webinars, merchandise and internal/external meetings.
• Manage vendor relationships, negotiate contracts, and handle event-related communications.
• Ensure seamless execution of events by overseeing event timelines, budgets, and staffing.
• Collaborate with internal teams and external partners to support strategic partnerships and sponsorships.
• Organise co-branded marketing materials, communications, and activities aligned with partnership goals.

Administrative and Organisational Support

• Provide administrative support to the marketing and business development leadership team, including meeting preparation, briefing documents and preparing reports.
• Maintain marketing documentation, databases, and project management systems to ensure team efficiency.
• Support the tracking of budgets and expenses related to marketing activities, providing regular updates to leadership.
• Assist in managing internal communications to ensure cross-functional alignment with other departments.
• Develop and implement operational workflows to streamline marketing activities and improve team productivity.
• Identify and resolve bottlenecks in project timelines and processes, ensuring smooth execution of initiatives.
• Create and maintain process documentation, ensuring consistency and clarity across the marketing team.

Requirements

• 3+ years of experience in marketing or operations, project management, or a similar role.
• Strong organisational skills with the ability to manage multiple projects and priorities simultaneously.
• Excellent attention to detail, time management, and problem-solving abilities.
• Strong communication and interpersonal skills with the ability to collaborate effectively across teams.
• Experience in managing budgets, timelines, and vendor relationships.
• Ability to thrive in a fast-paced, dynamic environment while maintaining a focus on operational excellence.

Interview process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

• 1 hour with our Head of Marketing and someone else from the team
• 45 minutes with our Chief Commercial Officer

Benefits

• 33 days holiday (including public holidays, which you can take when it works best for you)
• An extra day’s holiday for your birthday
• Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
• 16 hours paid volunteering time a year
• Salary sacrifice, company enhanced pension scheme
• Life insurance at 4x your salary & group income protection
• Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
• Generous family-friendly policies
• Incentives refer a friend scheme
• Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
• Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

About us

You may be put off applying for a role because you don’t tick every box. Forget that! While we can’t accommodate every flexible working request, we’re always open to discussion. So, if you’re excited about working with us, but aren’t sure if you’re 100% there yet, get in touch anyway. We’re on a mission to radically reshape banking – and that starts with our brilliant team. Whatever came before, we’re proud to bring together people of all backgrounds and experiences who love working together to solve problems.

Engine by Starling is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Engine by Starling are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. 

When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Engine by Starling and Starling Bank will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.

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