MBA Programme Manager

Role: MBA Programme Manager

Grade and Salary: Grade 6, £30,505 – £35,880 per annum

FTE and working pattern: 1 FTE, 35hrs per week, Monday – Friday

Holiday Entitlement: 33 days annual leave plus 9 buildings closed days (and Christmas Eve when it falls on a weekday)

Purpose of Role

Edinburgh Business School is looking to appoint a full-time Manager to administer the delivery of our largest programme the Master of Business Administration which has over 6000 active students across the globe. The role holder will be responsible for providing high quality day-to-day administrative, coordination and secretarial support to the Academic Lead for the MBA Programme. The role holder will also provide administrative support for a wide range of activities required to support all aspects of the programme and its students (past and present).

The successful applicant will have a proven track record in the delivery of administrative services to senior staff and will be relied upon to provide an excellent administrative service to a wide range of stakeholders.

The ability to initiate and complete tasks to the highest standard is essential. Excellent organisational, interpersonal and communication skills are also vital to this role, as are strong IT skills (particularly with Microsoft Office Packages). Applicants should also have experience of working in a customer-oriented role. The role will suit a self-motivated individual who is able to work flexibly as a member of a team within a challenging and dynamic environment.

The work will be varied, and the post holder will be expected to be able to deliver a fair, friendly and timely service to all our students and staff. All the support services within the school are committed to delivering a customer focused service to students, staff and visitors. To achieve this commitment all support staff need to be adaptable, flexible and prepared to support other teams and individuals within the School. 

Key Duties & Responsibilities

Reporting to the School’s Head of Operations, and working closely with the Academic Lead for the Master of Business Administration global programmes, the post-holder will:

• Support the Global MBA Director and the on-campus programme directors with the delivery of all modes and specialisms of the MBA and provide related support to the Director of Online Education relevant to the MBA.
• To work with academic colleagues to develop and maintain timelines for MBA programme and course development and keep senior colleagues informed of progress/upcoming activity.
• To advise and support MBA team and collaborative partners on academic process requirements related to GCM and other systems to support MBA Development. To interpret and advise academic colleagues on international academic regulatory bodies rules and regulations around MBA programmes.
• Liaise with academic colleagues to ensure the timely completion and submission of any MBA accreditation reports, Academic Quality or relevant Management reports relating to the programme.
• Develop and manage the MBA study visit programme across multiple campuses. Manage the MBA weekend workshop programme for the Edinburgh Campus. Support and Manage relevant new and existing partner visits relevant to the MBA programme and provide wider school support for other visits and events organised by Edinburgh Business School.
• To Develop and manage relationships with a wide range of Industry partners to support external input into the MBA programme, work with the wider ‘Global Changemaker’ team to include industry contributions from that initiative within the MBA programme. To ensure effective communication between MBA Tutors and teachers in external partner organisations with MBA staff ensuring clarity and communication of developments and monitor feedback from external partners around programme issues and improvements.
• Organise and support all formal boards relative to the MBA, including the Board of Studies, Assessment and Progression Boards and Collaborative Boards of Studies with partners.
• Plan and organise the rolling MBA soft skills programme.
• Plan and organise the supplementary face to face MBA workshops.
• Support MBA clubs and develop and support virtual social events.
• Work with the Watt Club and specifically MBA Alumni.
• Administer and support the MBA specific LinkedIn and social media sites.
• Work collaboratively and effectively with colleagues in the wider Professional Services team with particular reference to supporting events.
• Work collaboratively with a variety of relevant University central services, in particular Heriot-Watt Online.

Please note that this job description is not exhaustive, and the role holder may be required to undertake other relevant duties commensurate with the grading of the post. Activities may be subject to amendment over time as the role develops and/or priorities and requirements evolve. 

Essential & Desirable Criteria

Essential

1. Educated to at least SCQF level 6-7 or similar or equivalent practical experience in the workplace.
2. Experience of working within the HE sector or a similar environment as outlined above.
3. Experience of working with postgraduate programmes in an international HE environment.
4. Experience of working in a support role for a senior member of staff.
5. Fully proficient in the use of relevant IT packages and databases, including MS Word, Excel, Outlook, SharePoint, and PowerPoint.
6. Experience of building and developing networks and relationships with internal and external stakeholders.
7. Experience of project coordination and associated activities.
8. Experience of event planning /organising partnership and external body visits.
9. Excellent interpersonal and communication skills.
10. Ability to communicate appropriately, and establish strong working relationships, with students, staff and external contacts.

Desirable

1. Educated to HNC, or equivalent.
2. Ability to exercise initiative and responsibility in problem solving.
3. Demonstrable excellent customer service skills.
4. Experience of working with Databases, PowerPoint and Virtual Learning Environment packages.
5. Experience of working to strict deadlines.

How to Apply

Applications can be submitted up to midnight (UK time) on Sunday 05 January 2025.

Please submit your CV via the Heriot-Watt on-line recruitment.

We welcome and will consider flexible working patterns e.g., part-time working and job share options.

Heriot-Watt University is committed to securing equality of opportunity in employment and to the creation of an environment in which individuals are selected, trained, promoted, appraised, and otherwise treated on the sole basis of their relevant merits and abilities. Equality and diversity are all about maximising potential and creating a culture of inclusion for all.

Heriot-Watt University values diversity across our university community and welcomes applications from all sectors of society, particularly from underrepresented groups. For more information, please see our website https://www.hw.ac.uk/uk/services/equality-diversity.htm and also our award-winning work in Disability Inclusive Science Careers https://disc.hw.ac.uk/ .

Use our total rewards calculator: https://www.hw.ac.uk/about/work/total-rewards-calculator.htm to see the value of benefits provided by Heriot-Watt University.

About the Team

The School of Social Sciences at Heriot-Watt University comprises of Edinburgh Business School, the Department of Languages and Intercultural Studies and the Department of Psychology. 

We specialise in industry-focused degree programmes which embrace a truly international outlook. Our degrees are taught by experienced professionals and highly regarded academics and we are proud to produce high-calibre, career-ready graduates and offer a full range of degree choices at undergraduate and postgraduate level.

Social Sciences is the largest of five academic schools at Heriot-Watt University and we provide teaching and research across our core disciplines:

• Edinburgh Business School: Accountancy, Economics and Finance, Marketing and Operations and Business Management
• Languages and Intercultural Studies
• Psychology

The school is looking to appoint an Programme Manager to provide support to Global Programme Director of the MBA programmes and to support the delivery and development of the global programmes.

The WWW site for SoSS is https://www.hw.ac.uk/schools/social-sciences.htm

About Heriot-Watt University

At Heriot-Watt we are passionate about our values and look to them to connect our people globally and to help us collaborate and celebrate our success through working together. Our research programmes can deliver real world impact which is achieved through the diversity of our international community and the recognition of creative talent that connects our global team.

Our flourishing community will give you the freedom to challenge and to bring your enterprising mind and to help our partners with solutions that can be applied now and in the future. Join us and Heriot Watt will provide you with a platform to thrive and work in a way that also helps you live your life in balance with well-being and inclusiveness at the heart of our global community.

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