Quadrant, Inc.
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<div class="isg-job-description“> Lead Medical Call Center
Richmond Va
Pay From: $22 Per Hour
MUST:
The Lead Medical Call Center Rep should have the following experience:
5+years of experience working in a multi provider medical practice call center site
Experience in a Lead role and assisting with training staff
Handling escalated calls
Experience working in eye center or Ophthalmic practice site a huge plus
Strong customer service skills and comfortable working all phones
Assisting with leading and training staff
Experience scheduling a high volume of medical office appointments
Experience verifying insurance
Registering patients
Triaging patients
Strong documentation skills
Ability to troubleshoot phone calls and escalate as needed
Documenting and updating patient information in EMR
DUTIES:
The duties of the Lead Medical Office Call Center Rep include but are not limited to the following:
Lead and help train call center staff
Troubleshoot phone calls when escalated
Answer phone calls
Schedule ophthalmic appointments
Provide customer service support
Verify insurance
Register patients
Document patient interactions in company database system
Run call center reports
Document and update patient information in EMR
Quadrant is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, or status as an individual with a disability. “Healthcare benefits are offered to all eligible employees according to compliance mandated by the Affordable Care Act”.
Quadrant, Inc. is an equal opportunity and affirmative action employer. Quadrant is committed to administering all employment and personnel actions on the basis of merit and free of discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or status as an individual with a disability. Consistent with this commitment, we are dedicated to the employment and advancement of qualified minorities, women, individuals with disabilities, protected veterans, persons of all ethnic backgrounds and religions according to their abilities.
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