Medical Call Center

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<div class="isg-job-description“> Lead Medical Call Center

Richmond Va

Pay From: $22 Per Hour
MUST:

The Lead Medical Call Center Rep should have the following experience:

5+years of experience working in a multi provider medical practice call center site

Experience in a Lead role and assisting with training staff

Handling escalated calls

Experience working in eye center or Ophthalmic practice site a huge plus

Strong customer service skills and comfortable working all phones

Assisting with leading and training staff

Experience scheduling a high volume of medical office appointments

Experience verifying insurance

Registering patients

Triaging patients

Strong documentation skills

Ability to troubleshoot phone calls and escalate as needed

Documenting and updating patient information in EMR
DUTIES:

The duties of the Lead Medical Office Call Center Rep include but are not limited to the following:

Lead and help train call center staff

Troubleshoot phone calls when escalated

Answer phone calls

Schedule ophthalmic appointments

Provide customer service support

Verify insurance

Register patients

Document patient interactions in company database system

Run call center reports

Document and update patient information in EMR

Quadrant is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, or status as an individual with a disability. “Healthcare benefits are offered to all eligible employees according to compliance mandated by the Affordable Care Act”.
Quadrant, Inc. is an equal opportunity and affirmative action employer. Quadrant is committed to administering all employment and personnel actions on the basis of merit and free of discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or status as an individual with a disability. Consistent with this commitment, we are dedicated to the employment and advancement of qualified minorities, women, individuals with disabilities, protected veterans, persons of all ethnic backgrounds and religions according to their abilities.

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