Woodrow Mercer
Job title:
Medical Equipment Services Operations Manager
Company
Woodrow Mercer
Job description
Medical Equipment Services Operations Manager
Location: Peterborough (with occasional travel to other sites and Head Office)
Duration: Permanent
Salary: £60,000-$75,000Purpose of the Role:We are seeking a highly skilled and experienced Medical Equipment Services Operations Manager to oversee the contract and service delivery for key healthcare accounts. You will be responsible for ensuring all service obligations, including maintenance and operational KPIs, are met in a safe, reliable, and efficient manner. This role involves leading the management and performance of medical equipment services on-site, liaising with senior stakeholders, and providing technical and scientific leadership.Key Responsibilities:Contract & Performance Management: Take full responsibility for managing service delivery against KPIs and operational targets, ensuring client satisfaction and compliance with service agreements.Client & Stakeholder Relations: Represent the organization in key meetings, including with clients, OEMs, and other stakeholders, ensuring effective communication and relationship-building. Provide leadership to win client confidence.Operational Excellence: Oversee maintenance and service-related obligations across multiple sites, ensuring operational efficiency and adherence to safety standards. Identify opportunities for continuous improvement and implement solutions.Budget & Financial Management: Collaborate with the Head of Managed Equipment Services and the Commercial Team to manage the budget for the account, working to optimise purchasing efficiency and operational costs.Audit & Incident Management: Lead the investigation of incidents involving medical devices, ensuring a thorough understanding of technical issues. Perform audits on clinical equipment and ensure the accuracy and up-to-date status of asset databases.Compliance & Regulatory Liaison: Ensure compliance with all relevant regulations, including MHRA, CQC, and NHS LA. Lead communication with regulatory bodies and implement necessary procedures for compliance.Reporting & Documentation: Prepare and deliver detailed performance reports, ensuring all commercially significant issues are highlighted. Ensure timely and accurate delivery of reports to senior management.
Expected salary
£75000 per year
Location
Peterborough
Job date
Wed, 26 Mar 2025 23:29:07 GMT
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