The Caraires Consultancy
Job title:
Membership Customer Advisor
Company
The Caraires Consultancy
Job description
Rugby Based37.5 hours Monday to Friday£27-£31kHybrid Working possible – 3 days in the office 2 days at homeOur very friendly membership client in Rugby is seeking a proactive, customer focussed individual to join their busy team.Main tasks:
- Providing guidance and support to their members
- Assist applicants on their on line portal
- Advise on membership benefits
- Liaising with members via email, phone, chat
- Managing the application process through CRM, portals and other systems
- Production of of data for analysis
- Production of reports
Person Spec:
- Educated to secondary level education including English and Mathematics
- Superb customer service skills
- Excellent IT skills (all Microsoft Applications)
- Previous CRM experience essential
- Quick to pick up new systems and processes
- A proactive learner
- Strong attention to detail with an excellent level of accuracy
- Excellent communication skills via email, video calls, telephony, web chat
- The ability to work at pace and to tight deadlines
Desirable:
- Business process experience
- Experience of SharePoint and Microsoft Dynamics 365
- Experience of working for a membership/volunteers
Please call us for an informal chat about the role. If you have sent us a copy of your CV and not had a reply within 5 working days we would kindly ask you to assume your application on this occasion has been unsuccessful.The Caraires Consultancy operates with integrity by treating our clients, applicants and suppliers in a fair and honest manner – as we want to be treated.To view our Privacy policy please see our website.
Expected salary
£27000 – 31000 per year
Location
Rugby, Warwickshire
Job date
Thu, 03 Apr 2025 04:40:49 GMT
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