Mental Health Manager

The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world’s largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you’re a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

SCOPE OF WORK:

The Program Manager for Health & Wellness is responsible for the overall strategy, program design, and service delivery for IRC Dallas’ Health & Wellbeing programming. The position will manage partnerships and implement programs that assist refugee and immigrant communities to access case management, mental health services and health education. Specifically, the position will be responsible for managing the staff, grants, budgets, and direct services falling under the scope of health & wellness programs. The position will also be responsible for strengthening and maintaining partnerships with community mental health and gender-based-violence service providers and streamlining the referral process. The Program Manager will also develop standards for collecting data and reporting outcomes according to project objectives. This position reports to the Deputy Director of Programs.

RESPONSIBLITIES:

• In collaboration with the IRC Dallas senior leadership, provide strategy, vision, and thought leadership to IRC Dallas Health & Wellness program.

• Work with IRC Dallas leadership and IRC Technical Advisors to develop programs and services that serve the health/mental health needs of the local immigrant and refugee community.

• Manage the IRC Dallas Health & Wellness Services grants; assist with project development, grant writing, program evaluation, reporting, budgeting, and program compliance;

• Oversee and maintain the strategic development of partnerships in the community that will enhance and streamline mental health and gender-based violence related service provision;

• Oversee the provision of direct case management services and community outreach. Oversee community training and technical assistance to local service providers to help expand wellness services and build the capacity of community organizations and service providers serving IRC clients;

• Responsible for tracking finances and program budgets, reporting, and grant compliance and ensure timely and accurate services and reporting.

• Oversee early intervention mental health screening of IRC clients and provide support to direct service staff. Oversee the provision of referrals and health access to ongoing support groups and services;

• Develop and manage a system to track and monitor program efficiency and outcomes, including screening tools; Design client satisfaction surveys, program evaluation and outcome tracking tools. Track data and write programmatic reports;

• Support and advocate for culturally appropriate mental health support and services to men and women; oversee the development of systems, protocols and training on the subjects of domestic violence and mental health within the Dallas office and serve as a resource to staff.

• Provide supervision to a team of direct service staff working on health, and intensive case management programming; Ensure appropriate goal setting, performance management, and staff training and development.

• Work as part of the IRC Dallas overall leadership team to build capacity and strategy for the office; participate in leadership team meetings, staff training, and provide community presentations.

• Other duties as assigned.

JOB REQUIREMENTS:

• BA level education with an emphasis in Social Work, Public Health, International Health or an equivalent field of study; MA preferred.

• 4+ years of related professional experience required, domestic violence and/or health/mental health background preferred; a significant portion of this experience should include responsibilities in public health, social services, and/or humanitarian relief. MSW, MPH, MFT, LCSW preferred;

• Experience working with refugees, victims of human trafficking, immigrant populations or vulnerable populations required; International and cross-cultural work experience preferred.

• Experience in program development, grant writing, case management, gender-based projects, health advocacy, community outreach, and partnership development; Teaching/training experience preferred;

• Superior communication and interpersonal skills and strong English writing and communication skills. Bilingual abilities preferred;

• Highly organized self-starter with excellent problem solving skills and proven ability to multi-task, prioritize duties and manage time effectively;

• High level of energy, motivation, and commitment to continuously improve service delivery;

• Proven ability to work independently and as a team member in a fast-paced, cross-cultural environment;

• Proficiency in Microsoft Office applications: Word, Excel, Outlook;

• Possess reliable transportation, valid US driver’s license, and active insurance policy.

Working Environment:

• Hybrid in-office and remote work environment.

• Travel to field site operations and external stakeholder meetings occasional.

• Occasional evening and weekend hours may be required.

Compensation:

Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

US Benefits:

We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $143 per month, dental starting at $6.50 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.

**Standard of Professional Conduct:**The IRC and the IRC workers must adhere to the values and principles outlined in the IRC Way – our Code of Conduct. These are Integrity, Service, Accountability, and Equality.

Commitment to Gender, Equality, Diversity, and Inclusion: The IRC is committed to creating a diverse, inclusive, respectful, and safe work environment where all persons are treated fairly, with dignity and respect. The IRC expressly prohibits and will not tolerate discrimination, harassment, retaliation, or bullying of the IRC persons in any work setting. We aim to increase the representation of women, people that are from country and communities we serve, and people who identify as races and ethnicities that are under-represented in global power structures.