JOB DESCRIPTION

’ mission and believe a better world is possible.

The Development Operations team supports our fundraising teams with gift processing, data management and analytics. We balance attention to detail with helping to solve big-picture problems, while always striving for process improvement.

The Position

The Database Officer will execute complex data requests, in support of fundraising teams. They will support the Mass Market Engagement, Corporations & Foundations (CFT), High Impact Philanthropy (HIP), and Mass Market Fundraising teams by ensuring accurate and up-to-date constituent data in Mercy Corps’ donor database of record, the Raiser’s Edge (RE). They will be a skillful database user who can troubleshoot, investigate, solve issues, and optimize donor data of all types.

Essential Responsibilities

RAISER’S EDGE DATABASE MANAGEMENT

Manages regular data file exchanges with multiple external vendors and oversees the shared understanding of Mercy Corps’ data fields across all agencies/vendors

Produces queries, exports and ad hoc reports that detail and analyze the performance of marketing and fundraising efforts by all fundraising teams as requested

Updates and maintains documentation for Documents mailing list request procedures, data exchange processes with vendor agencies, and all other database management processes as needed

Manages and delivers ad hoc database query and export requests for internal clients during emergency fundraising moments and for other one-off campaigns and events

Liaises with IT and/or vendors to troubleshoot performance issues, technical errors, and any other product-related database questions

Partners with the Database Manager and external vendors to design and implement database and systems transitions to achieve a streamlined and coherent workflow

Acts as back-up and supports the Database Manager in all direct mail mailing list processes

Co-lead for all Raiser’s Edge training needs across Development and Marketing

Supports various functions across Development Operations during emergencies and other unique times of need

RAISER’S EDGE DATABASE SUPPORT

For the Corporations & Foundations Team:

Support gift officer donor portfolios and pipelines by updating fields in RE using query, import, export, and global changes

Oversee ongoing updates of key donor record fields to ensure accuracy and optimized reporting

Support reorganization process to improve data entry practices, cadence and quality

Provide ad hoc queries and list generation

Develop and improve process flows and documentation related to these workstreams

For the High-Impact Philanthropy Team:

Support record and portfolio management to ensure the appropriate donors are being viewed and engaged

Import of gift officer donor proposal and edits as requested

Prepare data imports for events, mass mailings, and other appropriate campaigns/appeals

Develop and improve process flows and documentation related to these workstreams

For the Mass Market Engagement Team:

Support donor portfolio management, including coding of qualifying donors into correct tiers and portfolios

Upload actions and/or results of specific mass communications into appropriate donor profiles

Create regular data exports and contact lists for audience outreach campaigns

Develop and improve process flows and documentation related to these workstreams

Supervisory Responsibility

None

Accountability

Reports Directly To: Database Manager, Development Operations

Works Directly With: Development Operations, Corporations & Foundations, High-Impact Philanthropy, Mass Market Engagement

Accountability to Participants and Stakeholders

Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.

Minimum Qualification & Transferable Skills

We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please submit a cover letter that clearly shows how your experience meets the minimum qualifications and prepares you to perform the key responsibilities of this role; be clear and specific about how your background is relevant.

Bachelor’s degree preferred, or transferable work experience and skills

Previous experience in non-profits for at least one year

At least 2+ years’ experience with Raiser’s Edge (NXT preferred) (other fundraising database experience may suffice)

Analytical thinking and problem-solving ability

Proven ability to originate, maintain and audit records

Strong customer service orientation and the ability to interface with various levels of employees

Solid Microsoft Office Suite skills, including high comfort level in Excel; high attention to detail

Demonstrated ability to follow precise multi-step procedures, prioritize multiple complex tasks, and meet deadlines

Effective verbal and written communication, relationship building, teamwork, flexibility and grace under pressure

*Transferable skills: Any skills you have gained through education, volunteer work or life experience (including the military) that are relevant for this position will be considered. Be sure to describe any

transferable skills and how they apply to this position in your cover letter.

NOTE:

Don’t check off every box in the requirements listed above? Please apply anyway! Studies have shown that marginalized communities are less likely to apply to jobs unless they meet every single qualification.

Accommodations

If you require assistance in the application or interview process due to a disability, please let us know so we can provide accommodation.

Success Factors

The successful candidate will be dedicated, thorough and focused, with the proven ability to organize and prioritize tasks and meet deadlines with an ability to learn quickly, take initiative, and be accountable for results. They will be interested in fundraising, the mission of Mercy Corps, and the contribution that this role makes to the success of the Mercy Corps and its fundraising. They will have a strong commitment to teamwork and demonstrated ability to communicate effectively with team members of varied work styles and have demonstrated flexibility and creativity in planning and problem solving. The ability to understand the larger picture while remaining focused on the details, an even temperament and a good sense of humor will be appreciated and awareness of and sensitivity to multi-cultural international development work will be essential.

Living Conditions / Environmental Conditions

his position is based in Portland, Oregon, at Mercy Corps Headquarters. Position will be hybrid with both remote and in-person office expectations (Portland, OR)

Ongoing Learning

In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development

Team Efficiency and Effectiveness

Achieving our mission starts with how we build our team and collaborate. By bringing together individuals with a variety of experiences, backgrounds, and perspectives, we strengthen our ability to solve complex challenges and drive innovation. We foster a culture of trust and respect, where every team member is valued for their contributions, empowered to reach their full potential, and motivated to do their best work.

We recognize that building a strong and effective team is an ongoing process, and we remain committed to learning, improving, and growing together.

Equal Employment Opportunity

Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out different backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.

We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics

Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.

As an applicant, if you witness or experience any form of sexual misconduct during the recruitment process, please report this to Mercy Corps Integrity Hotline ([email protected]).

Level of Education: Bachelor Degree

Work Hours: 8

Experience in Months: No requirements