Milieu Management Assistant – Adult Inpatient Psych – Day/Eve

Full-time, Day/Eve

36 hrs/week

Includes every-other-weekend & rotating holidays

General Summary

Provides a safe, secure and therapeutic environment for, and responds to the needs of patients, employees, visitors and other customers of the Adult Inpatient Psychiatric Unit.

Duties and Responsibilities

Essential Functions:

• Responds to emergency situations such as accidents, injuries, violent behavior or outbursts and safety hazards. Provides assistance, summons proper authorities and polices area to maintain order, safety and to protect patients, employees and visitors.
• Participants in restraint of psychiatric patients under the supervision of a Registered Nurse (RN) or physician. Responds to inquiries for advice or assistance from employees, students, visitors and other customers.
• Manages behavioral crises including 1:1 observation, redirection, physical restraint and team crisis interventions.
• Monitors conduct of patients and visitors on the unit; Reports problems to the RN in charge.
• Participates in room and safety checks on every shift under the supervision of an RN.
• Assists with milieu management.
• Awareness of behavioral management plans for acute patients in cooperation with treatment team recommendations.
• Provides one-on-one intervention with patients who have a high risk for violence.
• Reports safety and/or fire hazards or security violations.
• Coordinates with outside law enforcement agencies and the legal system as necessary.
• May assist in securing patient valuables or lost and found articles. Assists in maintaining logs of items received.
• Employs all necessary equipment to include Personal Protective Equipment (PPE) during situations that are deemed unsafe and during interactions with precaution patients.

Common Expectations:

• Demonstrates leadership through collaboration with other team members, maintaining positive solution-focused communication, taking initiative, leading by example, demonstrating open and consistent communication, understanding of diagnosis and clinical interventions, and investing in the development of growth of staff and the program.
• Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.
• Maintains proficiency in de-escalation principals; Establishes and maintains positive therapeutic relationships with patients.
• Demonstrates commitment to patients, visitors and other staff by complying with all applicable safety regulations, identifying opportunities to standardize processes and “error proof” systems that will lead to increased safety, and participating in safety education programs and root cause analyses as required.
• Maintains established policies and procedures, objectives, quality assessment and safety standards. Attends scheduled meetings as required.
• Enhances professional growth and development through participation in educational programs, current literature, in-service meetings, and workshops; Demonstrates knowledge of the patient population.
• Assists with care and maintenance of department equipment and supplies.

Required for All Jobs:

• Performs other related duties as identified.
• WellSpan Health has adopted and implemented a compliance program to support WellSpan’s values and standards for professionalism, integrity, and ethics. Expected to support and meet the values and standards of the organization and the performance expectations of the job, the department, and the compliance program.
• WellSpan Health has adopted and implemented a privacy program to safeguard the patient information and the business and operational information of the organization. Expected to support and meet the values and standards of the organization to safeguard patient and business/operational information.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Qualifications

Minimum Education:

• High School Diploma or GED Required

Work Experience:

• Less than 1 year Relevant experience. Required
• Behavioral, criminal justice, mental health, or social sciences experience. Preferred

Licenses:

• Basic Life Support Upon Hire Required

Courses and Training:

• Milieu management/de-escalation training. within 60 days Required

Knowledge, Skills, and Abilities:

• Strong interpersonal and communications skills.
• Excellent human relations and oral/written communication skills.

Benefits Offered:

• Comprehensive health benefits
• Flexible spending and health savings accounts
• Retirement savings plan
• Paid time off (PTO)
• Short-term disability
• Education assistance
• Financial education and support, including DailyPay
• Wellness and Wellbeing programs
• Caregiver support via Wellthy
• Childcare referral service via Wellthy

WellSpan Health’s vision is to reimagine healthcare through the delivery of comprehensive, equitable health and wellness solutions throughout our continuum of care. As an integrated delivery system focused on leading in value-based care, we encompass more than 2,300 employed providers, 250 locations, nine award-winning hospitals, home care and a behavioral health organization serving central Pennsylvania and northern Maryland. Our high-performing Medicare Accountable Care Organization (ACO) is the region’s largest and one of the best in the nation. With a team 23,000 strong, WellSpan experts provide a range of services, from wellness and employer services solutions to advanced care for complex medical and behavioral conditions. Our clinically integrated network of 3,000 aligned physicians and advanced practice providers is dedicated to providing the highest quality and safety, inspiring our patients and communities to be their healthiest.

WellSpan York Hospital

Built on a solid 140-year legacy of providing high-quality, high-volume, community-based care, WellSpan York Hospital, the largest of WellSpan’s eight hospitals, is a 596-bed acute care community teaching hospital that employs nearly 5,000 people, making WellSpan the largest employer in York County. Driven by a mission to provide exceptional care to all, WellSpan York Hospital serves a diverse population of more than 520,000 residents from the greater York County area. WellSpan York Hospital was one of several WellSpan Health hospitals honored by U.S. News & World Report with the High Performing recognition for 2022-23.

The hospital offers services and programs that feature highly skilled clinical staff, life-saving technology and state-of-the-art facilities to address some of the most complex medical, surgical and behavioral health conditions. 

WellSpan York Hospital’s Regional Resource/Level 1 Trauma Center has been accredited by the Pennsylvania Trauma Systems Foundation and is the only accredited trauma center in York, Adams and Franklin counties. It is a nationally recognized teaching hospital with nine residency programs, six allied health schools and other training programs. More than 700 physicians and other professionals are members of WellSpan York Hospital’s medical and dental staff. 

WellSpan York Hospital in embarking on a significant five-year project. The centerpiece will be a new, eight-story surgical and critical care tower, which will dramatically expand the hospital’s intensive care unit as well as develop new state of-the-art surgical suites, making it one of the top 10 largest hospitals in Pennsylvania with approximately 600 beds.

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