* At least 18 years of age * High school diploma or equivalent * Working knowledge of Microsoft Office and general office equipment * Able to communicate in a professional manner verbally and in writing * Able to work independently to meet deadlines but remain flexible * Well-organized, with sharp attention to detail * Ability to maintain productivity, focus, and meet strict deadlines amid frequent interruptions * Strong customer service skills (both internal and external customers) * Must successfully pass background investigation according to company policy * Must be able to get along with co-workers and work effectively in a team environment
* Conduct any necessary research and complete an accurate mobile check deposit review * Investigate potential risk/fraudulent activity * Place holds to reduce the exposure of risk to the bank and ensure holds are compliant * Accurate completion of hold release requests * Complete MCD daily report reviews * Initiate internal account closings/reversals * Initiate Verafin cases * Professionally communicate via phone, email and/or letters with other bank employees, financial institutions, account holders, and/or makers * Complete large volumes of work accurately and in a timely manner, while ensuring compliance with policies, procedures, and assigned approval limits * Make decisions on routine issues in accordance with MCD guidelines and assigned approval limits * Provide branch and contact center assistance with minimal assistance * Regular and predictable attendance and punctuality * Other duties as assigned
Position level will be dependent upon internal and external experience
Physical Requirements: * Must be able to remain in a sitting stationary position for extended periods of time * Constantly operate a computer and other office machinery * Ability to lift up to 25 pounds
FCBI is an equal opportunity employer.
</cx-job-details-section>
EOE Minority/Female/Individuals with Disabilities/Protected Veterans
To help us track our recruitment effort, please indicate in your cover/motivation letter where (usajobvacancies.com) you saw this job posting.