Come be a part of our Mobile Crisis Team and serve in the community as a Mobile Crisis Case Manager!
POSITION DESCRIPTION:
Provides support services and interventions face-to-face, within the home and community for individuals (children & adults) experiencing mental health or substance use-related crisis. This individual will need to be prepared to provide immediate, short-term and evidence-based practices to screen, assess, stabilize, and make appropriate referrals, including crisis stabilization units, inpatient hospitalization, and acute detoxification services. You will collaborate with the Community Support Services and other departments at PSS to support transitions of care for consumers. The Mobile Crisis Team operates 24/7 during the week- days, evenings, and night shifts, and weekend shifts available.
BENEFITS:
Up to $8/hour in shift differential
401k w/ 20% match
11 paid holidays
Medical, Dental, Vision insurance
Competitive wages
Generous PTO
Employee discounts (YMCA)
Employee referral program
HSA/FSA accounts
Monthly student loan repayment
Tuition assistance available for college programs
Company paid life insurance
Casual Fridays
Work, life, balance flexibility
Employee Assistance Program
Company recognition events
Free health screenings yearly
RESPONSIBILITIES:
Demonstrate knowledge of:
signs and symptoms of substance use disorder
therapeutic interventions for individuals diagnosed with serious mental illness including de-escalation techniques
signs and symptoms of mental health disorder
crisis intervention services on-site and off-site, face-to-face, within the home and community
assessing the client’s strengths and mental health needs accurately and objectively
providing selected therapeutic communication to clients
clients rights and confidentiality
typing and basic computer usage
willingness to work nights, weekends, and holidays according to on-call rotation
the requirement of adhering to policies and procedures of the agency and professional standards
Demonstrate skills in:
establishing trust between clients and treatment team members
providing information and referrals to community services both in person and via the phone
assisting in implementation of goals and objectives identified in treatment plans
interacting with clients as peers by sharing common experiences
assisting clients in understanding and managing their disorder and symptoms
connecting with self-help groups when appropriate
gaining access to local programs and services
clarifying understanding of rights and responsibilities as a recipient of substance use disorder services
maintaining strict confidentiality
communication styles that generate a positive work environment
locating, coordinating, and accessing appropriate services for client
Essential functions include the following. Other duties may be assigned:
Completion of required assessment screenings, including but not limted to the Columbia Suicide Rating Scale (CSSRS)
Engage individuals in the crisis planning process and completion of a safety plan
Build rapport to support increased engagement, instillation of hope, and care coordination
Follow-up with individuals in-person, via phone, or telehealth within two days of the initial crisis intervention
Provide opportunity for warm hand-offs to identified resource needs
Provide referral to medication management to monitor medication compliance, education and training about medications, and assessments
Referrals to Case Management when appropriate
Participate in team staffing to provide peer insight
Collaborates with treatment team to increase patient engagement. Attends huddles, weekly team meetings, staffing, clinical supervision
OBHP (Other Behavioral Health Professional) certification will be provided by PSS upon hire and is required within three weeks of hire date
QUALIFICATIONS:
Bachelor’s degree in social work, psychology, or related human services is required
Previous related experience preferred
Valid driver’s license, personal owned auto insurance