Mtg Loan Servicing Bus Analytics Mgr

Bonus Type

Summary

This team supports mortgage loan servicing by ensuring accurate, timely, and secure financial transactions across the loan lifecycle. They strengthen servicing operations through system integration, secure data management, and collaborative partnership with business teams. With a strong focus on risk mitigation, regulatory compliance, operational resilience, and disciplined cost management, they enable reliable servicing execution while advancing infrastructure modernization that supports the bank’s continued growth.

Job Description

The Manager, Mortgage Loan Servicing Business Analytics is primarily responsible for supporting all Mortgage Servicing Leaders in the management of the business line and leading a team of analysts. This position is accountable for leading various strategic initiatives/projects as well as ensuring strategic delivery of data analytics, reporting, and quality assurance to support a diverse set of business areas and objectives.

This position will lead a team responsible for the development of tools and proactive identification of solutions to address business needs; including establishing metrics for performance, tracking progress through complex report development and analysis, communicating and presenting results to executive leadership, identifying reporting/data efficiencies, automation, and other process improvements.

Team Culture

Our culture is built on collaboration and partnership, where we prioritize building strong relationships. We are dedicated to exceeding expectations by delivering top-quality products, services, and advice, while ensuring effective communication and portfolio growth. By creating streamlined solutions, mitigating risk, and increasing scalability, we support continuous operations and organizational resilience, all while aligning our goals with the business lines we support to ensure the safety of our customers and the bank.

How You’ll Spend Your Time

• You will define and manage business requirements, test plans, and rollout schedules for process automation initiatives.
• You will lead direct reports by setting expectations and supporting hiring, training, development, and coaching.
• You will anticipate and resolve issues while maintaining a performance framework that supports team productivity.
• You will monitor workloads and balance resources to meet business demands.
• You will design and deliver Loan Servicing reports to assess performance, capacity, and risk, sharing insights with leadership.
• You will develop management tools and process improvements by analyzing complex business issues, financial impacts, and reporting gaps.

education & experience Requirements

Bachelor’s degree in Business Administration, or related degree, and 8-10 years of experience in an analytics role or equivalent combination of education and experience.

• Excellent leadership skills including alignment with BOKF core values
• Excellent verbal and written communication skills
• Advanced analytical and problem solving skills; must be able to independently solve complex problems and identify solutions
• Demonstrated ability to produce quantifiable benefits through improved operational efficiencies, organized work flow, and process improvement
• Advanced understanding of financial and data analysis best practices, including knowledge of management information systems
• Working knowledge of relational databases
• Excellent analytical and organizational skills, with strong aptitude to collect and analyze information and make appropriate recommendations to senior leaders in a timely fashion
• Understanding of Risk culture, KPIs and ability to blend quality reporting with production reporting
• Excellent organizational and PC skills; ability to perform financial and data analysis using multiple PC applications
• Technical working knowledge to include PowerBI and SSRS (SQL server reporting server)
• Demonstrated ability to develop reporting using SQL
• Knowledge of mortgage loan servicing data and processes