National Information Management Officer

Position Information

Job Title: National Information Management Officer

Department: UNOCHA 

Reports to: UN OCHA Head of Information Management Unit 

Position designation: with mobility requirement, non-rotational

Grade Level: NOA 

Duty Station: Beirut, Lebanon

Contract Duration: 1 year

Background and Organizational Context

The United Nations Office for the Coordination of Humanitarian Affairs (UNOCHA)‘s overall goal in Lebanon is to support the Resident/Humanitarian Coordinator (RC/HC) in his/her function to ensure a principled, efficient and accountable collective humanitarian response to all people in need in Lebanon.

OCHA Lebanon’s focus is to:

Enhance coordination mechanisms at the strategic and operational levels, in support of the HC and the HCT, to support planning, implementation and monitoring of a principled, efficient and accountable collective response to humanitarian needs in Lebanon. 

Support the coordination of emergency response to the compound crisis in Lebanon and facilitate an early transition out of emergency response into longer-term recovery and development activities.

Strengthen situational awareness in a fluid context, and support a coherent collective analysis of humanitarian needs, gaps and response, with the view to facilitate the development of a coherent narrative shared across the aid community on humanitarian needs and response priorities. 

Mobilize flexible and predictable humanitarian funding for the collective response to humanitarian needs in Lebanon; and, 

Advocate for improved protection and operational space for all humanitarian actors involved in the collective response.

Position Purpose

Under the guidance of the OCHA Head of Office and direct supervision of the Head of Information Management Unit in Beirut, the National Information Management Officer contributes to OCHA’s work as an independent and impartial source of information and analysis on behalf of the humanitarian community.

Key Duties and Accountabilities

• Produce for OCHA office information products, such as maps, visuals and interactive dashboards on regular and ad-hoc basis
• Build interactive dashboards, maps, visuals, manage data flows between different systems, follow-up with partners on data provision, check consistency, data quality control and ensure full functionality of systems.
• Leverage geographic data for map production and use in geographic information systems (GIS).
• Build and maintain Geo-databases, clean and compile data to integrate in geo-databases for thematic map production static and interactive.
• Promote awareness on national IM tools and get feedback on the usability of the tools.
• Develop presentations, training sessions, explain and assist partners in using systems built for data collection and interactive display. Identify setbacks and hurdles in the systems, proactively resolving them.
• Assist preparing and co-chairing the national Information Management Working Group.
• Manage contact lists, send invitations, prepare minutes of meetings.
• Operationalize country-specific common data standards and promote them with partners.
• Maintain common operational datasets, disseminate standardized information, ensure operational data is interoperable between partners and agencies

Supervisory/Managerial Responsibilities:0

Requirements

Education

• Advanced University degree in engineering, geography, demography, statistics or other related fields or; 
• A first level University degree (Bachelor’s degree or equivalent)in the related fields with additional 2 years of relevant experience will be given due consideration in lieu of a master’s degree.

Experience, Knowledge, and Skills

• Up to 2 years (with Master´s degree) or minimum 2 years (with Bachelor’s degree) of progressive relevant experience in engineering, information management, web management, data management, GIS and mapping, data analysis and visualization is required.
• Knowledge of GIS software is required.
• Experience in Adobe Illustrator/InDesign for production of reports and visuals is desirable.
• Knowledge of web technology is desirable.
• Experience working for an operational UN Agency or NGO is an advantage.
• Experience in the design and development of surveys, including user requirements, data cleaning and analysis is an advantage.
• Geo-database management is desired.
• Fluency in written and spoken English and Arabic is essential. 
• Knowledge of French is an advantage.

Expected Demonstration of Competencies

Core

• Achieve Results:
• LEVEL 3: Set and align challenging, achievable objectives for multiple projects, have lasting impact
• Think Innovatively:
• LEVEL 3: Proactively mitigate potential risks, develop new ideas to solve complex problems
• Learn Continuously
• LEVEL 3: Create and act on opportunities to expand horizons, diversify experiences
• Adapt with Agility 
• LEVEL 3: Proactively initiate and champion change, manage multiple competing demands
• Act with Determination LEVEL 3: Think beyond immediate task/barriers and take action to achieve greater results
• Engage and Partner
• LEVEL 3: Political savvy, navigate complex landscape, champion inter-agency collaboration
• Enable Diversity and Inclusion
• LEVEL 3: Appreciate benefits of diverse workforce and champion inclusivity

Cross-Functional & Technical competencies

• Business Direction & strategy 
• System Thinking: Ability to use objective problem analysis and judgement to understand how interrelated elements coexist within an overall process or system, and to consider how altering one element can impact on other parts of the system
• Business Development
• Knowledge Generation: Ability to research and turn information into useful knowledge, relevant for context, or responsive to a stated need
• Business Development 
• Human-centered Design: Ability to develop solutions to problems by involving the human perspective in all steps of the problem-solving process
• Business Management 
• Project Management: Ability to plan, organize, prioritize and control resources, procedures and protocols to achieve specific goals
• Digital 
• Visualization & mapping: Ability to visualize and clarify ideas, processes or (complex) situations by making quick sketches, and drawings or using diagrams, illustrations, photos, videos, animations, three dimensional mock-ups to support group dialogues, reflection, ideation, problem solving or decision making. Using abstraction, analogical and metaphorical thinking to create compelling visuals, maps, models or embodied thinking that provide new perspectives and help a group of disparate actors to find a common language and develop a shared mental model. Ability to quickly grasp the dynamics of a complex system, identify key elements, entities and their relations, create maps or models that help people inside the system, or outsiders, understand its dynamics; being able to swiftly make sense of an undifferentiated mass of information, extract its very essence, and turn that into key messages and visualizations.
• Digital 
• Systems thinking & transformation: Understand that complex problems need a non- reductionistic, holistic approach. Ability to explore challenges from multiple perspectives by zooming in and out, with a focus on relationships and flows rather than individual elements; understand how certain dynamics and conditions are driving and influencing an issue. Ability to develop a collective understanding by a mapping systems and their dynamics (e.g. flows or resources, information; power relations); is able to handle ambiguity and can help others navigate it. Being able to identify intervention points to leverage change and system transformation by setting out a coherent collection of multiple interventions to probe the system for desirable effects. Understand that change is non-linear and unpredictable; being comfortable and able to work with emergence
• Business Management 
• Customer Satisfaction/Client Management: Ability to respond timely and appropriately with a sense of urgency, provide consistent solutions, and deliver timely and quality results and/or solutions to fulfil and understand the real customers’ needs. Provide inputs to the development of customer service strategy. Look for ways to add value beyond clients’ immediate requests. Ability to anticipate client’s upcoming needs and concerns.

Keywords

Data Management, Data Analysis, Visualization, Geographic Information System (GIS) & Mapping, Coordination, Web management, Assessment analysis

Non-discrimination

• UNOCHA has a zero-tolerance policy towards sexual exploitation and misconduct, sexual harassment, and abuse of authority. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles.
• UNOCHA is an equal opportunity and inclusive employer that does not discriminate based on race, sex, gender identity, religion, nationality, ethnic origin, sexual orientation, disability, pregnancy, age, language, social origin, or other status.

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