Network Management Engineer

Network Management Engineer

Location

Stoke-on-Trent, GB

Department Name

TA Telecoms, Service, Field Management & Operations (570640) G1About Network Rail

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Are you ready to make a difference in people’s lives? At Network Rail, we connect passengers and freight customers, ensuring safe and efficient transportation across the country. We’re an organisation where people truly matter, and when you join us, you matter to us and millions of others. Click here to watch our inspiring video to learn more about us!

We’re dedicated to building a diverse and inclusive organisation that reflects the passengers we serve. To achieve this, we’re committed to becoming an open, diverse, and inclusive workplace, leveraging the skills and expertise of our talented workforce. Together, we strive to create a safe and accessible railway for everyone. Discover more about the importance of Diversity and Inclusion at Network Rail by clicking here.

Investing in our people is key to enhancing the safety, reliability, and efficiency of our railway system. If you’re passionate about making a meaningful impact, then this opportunity is for you! 

About our people and the recruitment process – We’re an inclusive employer of choice and we welcome applications from everyone! We encourage our colleagues to work flexibly, as we know traditional working patterns don’t always fit. If you want to consider working flexibly, just let us know and we’ll do our best to help and invest in your career with us, whilst you have a healthy work life balance. 

We’re also a Disability Confident Leader employer and we’ll try our best to adapt the process and offer a reasonable alternative to help support people with disabilities access, apply and interview for roles.

Brief Description

The railway has seen nearly 200 years of technology and innovation that has transformed how we provide services to passengers and freight customers. Technology is continuing to transform the railway industry. Imagine an exciting environment where Digital, Data, and Technology (DDaT) are not just buzzwords but the driving force behind every operation, every decision, and every solution. As part of the DDaT directorate, you have a unique opportunity to enable our customers and industry partners with modern and transformative technology. From the day-to-day IT operations that keeps a national railway running, to the extensive delivery programmes that are helping to reshape the railway – we are at the forefront of all of it. We operate with a talented and passionate workforce, fostering empowered individuals and teams who understand that technology is not just a tool – it’s the catalyst for progress, especially in an ever-demanding industry where change is a constant. 

Get ready to embark on a journey where your skills will not just be utilised; they’ll be honed and expanded. You’re not just joining a team; you’re becoming part of a collective force helping to build and operate a railway fit for the next 200 years!

Working a 24/7 shift pattern, you shall conduct administrative and complex technical activities to progress complaints and network alarms, working directly with remote management platforms and field-based maintainers to restore service and resolve technical failures within agreed operational service agreements, in line with the ITIL Framework and mandated Network Rail standards, highlighting safety related failures for further processing. You shall conduct administrative and technical activities to support the successful delivery of planned work for both operational failures and Investment Project activities. You shall monitor the Corporate and FTNx networks, owning the end-to-end management of all service impacting or service threatening incidents affecting telecoms assets, services and networks.

About the role (External)

What will you be doing?

• To monitor and manage the entire Network Rail IP and Data estate.
• To respond to alarms in a timely fashion, raising tickets and providing analysis.
• To support the incident management process, escalating where required.
• To review the quality and performance of IP/data related assets and propose corrective action as required.
• To carry out approved change requests relating to the operational management of the IP network.
• To check and verify configurations of router and switch hardware within the event management arena.
• To maintain Network hardware configuration, supporting approved IOS updates where applicable.
• To implement and control incident management facilities.

What essential skills and experiences are required? 

• Relevant Degree, or able to demonstrate equivalent competence.
• CCNA certification. Knowledge of Cisco routers, switches and firewalls.
• Substantial IP Network engineering or Operations experience.
• A detailed understanding of the maintenance of IP network assets.
• A good knowledge of the relevant technical, security, safety and performance standards.
• Willing to work in a 24/7 shift pattern.
• Knowledge of other vendor IP equipment, Cisco Prime, ASA & Juniper firewalls, Protocols (esp MPLS), VRF’s and layer 2/3 VPN’s.
• Understanding and experience of railway infrastructure maintenance.
• Experience of undertaking engineering assurance activities, including competence assessment.

How to apply (External)

Salary: Band 5 (£34,000 – £36,000 (depending on experience) + 15% shift allowance

Working Hours: This role is shift based. You will work 18, 12-hour shifts over a 6-week cycle which is currently favoured by existing team members.

Closing date: 27th January 2025. – Late applications will not be accepted.

Click apply now to apply.

Drugs and Alcohol Standard:

Our Drugs and Alcohol Standard is changing as of 16.01.2023. All prospective candidates who have not been offered a conditional role by 16.01.2023 will be required to undergo and pass a drugs and alcohol test. Your application will be rescinded if you record a positive test. All positive drugs and alcohol test results for prospective candidates will be securely held on Sentinel database and a 5 year suspension from applying for a safety critical role, a role which requires PTS certification or a Key Safety role on Network Rail Managed Infrastructure will be enforced.

You can visit Evenbreaks Career Hive for advice on accessibility support if you’re unsure of the options available. Should you require any reasonable adjustments/modifications, please add a note to your application.

Network Rail Benefits – To find out about what benefits we offer, click here

All offers of employment are conditional upon satisfactory completion of pre-employment checks. Click here for more information

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