Night Guest Laundry Rep/Front Desk

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position PURPOSE AND SUMMARY

The Night Guest Laundry Attendant (“NGLA”) associate must demonstrate and promote a strong commitment to providing the best possible experience for our guests. The NGLA is responsible for assisting guests overnight, including checking in and checking guests out in accordance with company guidelines and procedures. The NGLA is responsible for completing all laundry responsibilities, answering phones, and ensuring that safety and security procedures are in place in accordance with company guidelines and standards.   
 

MAJOR / KEY JOB DUTIES

 

• Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests and associates.

• Assists guests overnight, checking in and checking guests out, and collecting payment in accordance with company guidelines and procedures.

• Processes all laundry in compliance with company standards. This includes, but is not limited to, treating for stains, washing, drying and folding linens, terry, blankets, coverlets and shower curtains.

• Process all dishware in compliance with company standards. This includes, but is not limited to, washing, drying and packaging.

• Stocks all housekeeping carts, cart rooms and laundry rooms with appropriate products to ensure that PAR levels are+ maintained throughout the entire building, in compliance with brand standards.

• Process reservations, registrations, payments, and departures in accordance with company guidelines and procedures.

• Sets up and maintains the grab and go breakfast in accordance with brand standards.

• Conducts periodic daily tours of the property to inspect for cleanliness, collecting trash and maintenance in accordance with standards.

• Complies with all company policies and procedures, including prompt reporting of safety and security issues directly to the manager or the appropriate authorities, cash handling and key control.

 

OTHER DUTIES

 

• Assists with the cleaning of any areas of the hotel as assigned by the manager when needed to include but not limited to front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas.

• Responsible for maintaining overall hotel cleanliness.

• Any other duties as assigned by the management team.

 

KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES

 

• Understand and communicate in English proficiently to interact with guests and associates.

• Operate the property management system technology. Requires the ability to work through all shift reports and perform the audit function when necessary and assigned.

• Understand and follow documents such as safety rules, operating and maintenance instructions, and procedure manuals.

• Complete routine reports and correspondence.

• Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals

• Apply good judgment at all times.

• Manage problems, address and solve guest-related issues.

 

ENVIRONMENTAL JOB REQUIREMENTS

 

• Regularly required to remain stationary; navigate the hotel; handle, reach, and detect objects, tools, and controls and detect scent and sounds.

• Frequently required to bend and position self to access low areas.

• Frequently required to lift and/or move laundry and dishes up to 25 pounds.

• On occasion one must push/pull carts weighing up to 50 lbs.

• Occasionally required to traverse heights and remain stabilize while doing so.

• Frequently works in outside weather conditions (depending on hotel).

• Occasionally works in wet humid conditions (non-weather related), near moving mechanical parts, in the presence of fumes or airborne particles and toxic or caustic chemicals, and risk of electrical shock.

• The work environment will typically be at moderate to loud noise levels.

• The associate may be asked to travel to help additional locations within a reasonable geography.

MINIMUM QUALIFICATIONS

 
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. 
 
ESA Management, LLC is an Equal Opportunity Employer.  It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws. 
 

 

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