JOB DESCRIPTION

What we are looking for

NRC Iraq is looking for a Head of Support to join the mission. The role holder will be responsible for ensuring that all support functions are providing high quality and efficient support programme implementation. With 15 years of humanitarian operations in Iraq throughout 8 governorates, and responses to large scale IDP and refugee populations, NRC Iraq is in a phase down process with increased capacities in country and a reduced humanitarian environment. Our implementation and operational footprint countrywide is reducing and changing management processes are underway to ensure that NRC remains suitable for the context. The Head of Support will be leading multiple workstreams in this change process. As overall lead for Logistics, Finance, HR, and ICT, the Head of Support will be responsible for coordinating a responsible approach to workforce redevelopment, financial coverage, asset management, information management with institutional memory, and engagement with authorities. These processes will be in line with NRC’s strategy for 2026 and phase down planning, working closely with the Country Director and the Regional Team Head of Operational Support

If you are an experienced, dynamic, passionate leader with experience in change management processes such as office opening and closure, large scale staff changes then this is the role for you.

**This role is open only to internal NRC staff**

What You Will Do

• Line management of support managers such as Finance, HR & Admin, Logistics, and ICT.
• Member of the Country Management Group (CMG).
• Compliance with and adherence to NRC policies, guidance and handbooks and donor/auditor requirements.
• Facilitate support functions strategic input to the development of the Country Strategy and Plan of Action .
• Provide operational support in proposal development, and coordinate and align operational support with programme plans.
• Responsible for ensuring quality and timely support to project implementation.
• Facilitate the Master Support Budget, country level budgets and BPO development, including assessing and monitoring costs and resource allocation needs.
• Responsible for the strategic development of support structures both at Country and Area Office level in collaboration with the CMG, especially the Area Managers. Providing technical systems with training, human resource capacity and allocation enabling decentralization where appropriate
• Responsible for development of new and to update country specific technical SOPs, guidelines and tools.
• Responsible for organisational learning related to programme support.
• Responsible for technical capacity building of support staff.

Please download the full Job Description to learn more about the role.

What You Will Bring

• Minimum 4 years’ experience in a senior management position in a humanitarian/recovery context.
• Experience from working in complex and volatile contexts.
• Allocation of resources and costs expertise.
• Fluency in English, both written and verbal
• Proven track record to lead and deliver on strategic projects and initiatives.
• Experience in change management processes including Office closure and opening; large scale staffing change processes
• Understanding of the context in Iraq would be an advantage, with Baghdad authority engagement a priority.
• Knowledge of Arabic and/or Kurdish would be an added advantage.
• Ability to work independently, priories tasks, and meet deadlines while maintaining collaboration with diverse team members.
• Experience in remote management environments.
• Knowledge of market analysis and cash-based interventions.
• Valid driver’s license.

What We Offer

• Baghdad, Iraq duty station.
• Open to Internal NRC staff only.
• Contract Duration: 6-8 months maximum.
• 50 % travel, approximately in country-wide.
• Salary/benefits: grade 11 on NRC’s salary scale. NRC offers competitive salary and package.
• NRC is an equal opportunities employer. We are committed to diversity without distinction to age, gender, religion, ethnicity, nationality, and physical ability.
• We think outside the box, encourage ideas, and give responsibility to all employees at all levels. You will have many opportunities to be heard and take the initiative.

Important Information about the application process

• Apply by completing all the system-required fields of your employment history, experience, responsibilities, and education in your application. Please ensure you attach your academic and professional certifications.
• Ensure to attach your latest CV.
• For current internal NRC staff use your official nrc email address.
• Submit your application and CV in English.
• When creating your profile, include your full name as per your passport.
• This role is open to NRC internals.
• Unsolicited applications not related to this specific job advertisement will not be considered.
• For any queries, please email us at [email protected] with “HOS-Iraq” as the subject line.

Why NRC?

The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee. Our 15,000 staff work in crises across 40 countries, providing life-saving and long-term assistance to millions of people every year.

Watch this short video to see NRC in action.

Learn more about NRC’s operations in Iraq here.

Learn more about NRC.

About Norwegian Refugee Council

The Norwegian Refugee Council (NRC) is a global humanitarian organisation helping people forced to flee.

Join us in assisting millions of people in areas where others cannot, tackling some of the world”s most dangerous and difficult crises. Bring your skills and dedication to an organisation recognised for providing high quality aid and for defending the rights of refugees and internally displaced people.

At NRC, we give responsibility to employees at all levels and foster professional growth and innovative teams. You can expect a supportive culture and an open dialogue with management. We are committed to diversity, equity and inclusion.

Together, we save lives and rebuild futures.

Safeguarding is central to NRC’s work. We expect all employees to:

• treat everyone with respect and dignity

• contribute to building a safe environment for all

• never engage in any form of exploitation, harassment and specifically sexual exploitation, abuse and sexual harassment (SEAH)

• always report. NRC has a zero-tolerance approach to inaction against exploitation, abuse and SEAH