NRC: Monitoring Evaluation & Learning Technical Assistant Sudan Gadarif-Nationals Only – Gadarif

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JOB DESCRIPTION

All NRC employees are expected to work in accordance with the organisation’s core values: dedication, innovation, inclusivity and accountability. These attitudes and believes shall guide our actions and relationships.

Key Responsibilities

Generic responsibilities

Ensure adherence with NRC policies, tools, handbooks and guidelines.
Implement delegated CC project portfolio according to plan of action.
Prepare and develop status reports as required by management.
Responsible for organizing and delivery of tasks in line with priorities and standards.

Ensure proper filing of documents.
Support and contribute to the development of a data management system through documentation, implementation and coordination of standardizes information flow of the MEL activities and reporting.
Promote and share ideas for technical improvement.
Actively promote PSEA (Prevention of Sexual Exploitation and Abuse) standards & principles within NRC and amongst beneficiaries served by NRC.

Specific responsibilities

Support in developing data collection methodology and tools and in actual data collection, as needed.
Support MEL team in data collection in focused-group discussions and enumeration.
Verify reported data by programme staff.
Support MEL team in data cleaning and basic analysis.

Handle and process beneficiary contacts received through suggestion boxes, in person visits, calls or emails. This includes i) collection of comprehensive beneficiary information and their feedback/complaint ii) accurate entry and categorization of the case in the CFM database, and iii) following up and eventually closing the case with beneficiaries according to complaints, and feedback mechanism (CFM) SOPs.
Collaborate with Digital Hub Community (DCH) and programme teams to ensure cases are documented and resolved.
Conduct necessary internal and external referrals for service requests and conduct protection referrals, including Prevention of Sexual Exploitation and Abuse (PSEA), in line with NRC SOPs
Maintain MEL folders on shared drive by keeping them up to date and consistent with NRC”s guidelines on filing, file sharing and data protection.

Conducting data collection at project sites including quantitative and qualitative data.
Other activities were agreed and discussed with the MEL Coordinator and line manager.

Requirements and Qualifications

Professional competencies

These are skills, knowledge and experience that are important for effective performance.

Generic professional competencies:

Work experience as MEL in a humanitarian/recovery context
Minimum of a university degree in social science, economics, rural development or in other related fields. Prior experience with monitoring and evaluation is required.

Post-graduate certificate in MEL related field such as surveys, sampling, data analysis.
Previous experience from working in complex and volatile contexts.
Able to travel to other areas in Sudan.
Knowledge of cash-based interventions and market-based programmes.

Documented results related to the position’s responsibilities.

Context/ Specific skills, knowledge and experience:

Experience from working in IDP /refugee related programmes.
Experience with and knowledge of principles and current approaches to monitoring and evaluation in relief and development programs, using both quantitative and qualitative methods.
Fluency in English & Arabic.

Experience in handling feedback.
Computer skills, including MS Office (Word, Excel, Outlook).
Knowledge of digital data collection platforms (KoBo, CommCare, Ona).

Behavioural competencies

These are personal qualities that influence how successful people are in their job. NRC’s Competency Framework states 12 behavioural competencies, and the following are essential for this position:

Planning and delivering results.

Empowering and building trust.
Communicating with impact and respect.
Handling insecure environment.

About Norwegian Refugee Council

The Norwegian Refugee Council (NRC) is a global humanitarian organisation helping people forced to flee.

Join us in assisting millions of people in areas where others cannot, tackling some of the world”s most dangerous and difficult crises. Bring your skills and dedication to an organisation recognised for providing high quality aid and for defending the rights of refugees and internally displaced people.

At NRC, we give responsibility to employees at all levels and foster professional growth and innovative teams. You can expect a supportive culture and an open dialogue with management. We are committed to diversity, equity and inclusion.

Together, we save lives and rebuild futures.

Safeguarding is central to NRC’s work. We expect all employees to:

• treat everyone with respect and dignity

• contribute to building a safe environment for all

• never engage in any form of exploitation, harassment and specifically sexual exploitation, abuse and sexual harassment (SEAH)

• always report. NRC has a zero-tolerance approach to inaction against exploitation, abuse and SEAH

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NRC: Monitoring Evaluation & Learning Technical Assistant Sudan Gadarif-Nationals Only – Gadarif

JOB DESCRIPTION

Key Responsibilities

Requirements and Qualifications

About Norwegian Refugee Council

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