Office Manager

At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

We are looking for a highly organised and proactive Office Manager with experience in multinational or corporate environments. This role involves managing the day-to-day operations of our London office, supporting approximately 120 employees, as well as assisting virtual teams and remote offices. Strong organisational skills and a hands-on approach are essential to ensure efficient operations, office security, and a professional workplace.

How will you make an impact?

Office Operations and Administration

• Oversee the daily operations of the office, including facilities management, routine maintenance, and procurement of supplies.
• Monitor office hygiene, access routes, and the air conditioning in the IT room to ensure compliance with standards.
• Manage Planned Preventative Maintenance (PPMs) on a monthly basis.
• Act as the first point of contact for employee enquiries relating to office facilities and services.
• Conduct New Starter Inductions for employees in the London office, ensuring a smooth onboarding process.
• Handle administrative tasks such as submitting invoice approval requests, preparing monthly occupancy reports, and managing office inventory.
• Assist the Global Real Estate Manager with ad hoc tasks as needed.
• Organize and manage office moves and internal space changes.
• Provide administrative and operational support to remote teams, including logistics and communication.

Health, Safety, and Compliance

• Ensure compliance with local health, safety, and regulatory requirements.
• Conduct DSE assessments, manage fire safety procedures, and maintain emergency preparedness plans.
• Maintain the “Facilities Book” to log health and safety incidents, mechanical or electrical issues, and furniture-related matters.
• Maintain the Accident Book and ensure Health and Safety standards are upheld.
• Act as the Health and Safety Incident Control Officer during emergencies.
• Coordinate and update Fire Wardens and First Aiders, including arranging mandatory training sessions.

Security Management

• Ensure office security standards meet NICE Security policies, including managing access control and visitor procedures.
• Regularly review and implement measures to enhance the security of the premises and safeguard employees.
• Coordinate with building management to ensure compliance with all security requirements.

Employee Experience and Engagement

• Support Employee Experience team to organize office events, meetings, and engagement activities.
• Cultivate a welcoming and inclusive office environment.

Vendor, Procurement, and Contract Management

• Negotiate and manage contracts with service providers and suppliers in compliance with NICE’s procurement policy.
• Support the Procurement Department by ensuring vendor selection aligns with procurement guidelines.
• Build and maintain strong relationships with landlords, service providers, and external vendors.
• Supervise Receptionist (if applicable) and provide guidance and support for their development.

Have you got what it takes?

• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Proactive, resourceful, and solution focused.
• Excellent written and verbal communication skills for liaising with internal and external stakeholders.
• Flexible, approachable, and collaborative with a “can-do” attitude.
• Ensures high accuracy in all administrative and operational tasks.
• Proficient in Microsoft Office Suit

Qualifications and Experience

• Facilities Management, 3-5 years of office management experience, ideally within a multinational or corporate company.
• Health and Safety qualifications or demonstrated experience in managing Health and Safety requirements.
• Proven experience managing budgets and negotiating vendor contracts.
• Knowledge of procurement policies and processes is desirable.
• Familiarity with security standards and procedures, including visitor management.

Requisition ID: 5612.

Reporting into: Facilities Manager. 

Role type: Individual contributor. 

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About NICE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

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