Onsite Manager

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Onsite Manager – Rochester, NY

Role Summary of an Onsite Staffing Manager (Staff Performance Manager):

The Staff Performance Manager is responsible for the day-to-day supervision of personnel to ensure the timely, accurate and quality delivery of customer goods and service. This role manages employee relations at the client site – including coaching, performance reviews, removal from assignments, and exit interviews. This role ensures client satisfaction and engagement through superior customer service and develops relationships with supervisors and associates. This role anticipates staffing requirements and expectations; develops value-added services to support changing client needs. If you are bilingual (Spanish/English) that is a major plus!

Your Opportunity as an Onsite Staffing Manager (Staff Performance Manager):

• Anticipate staffing requirements and expectations; develops value-added services to support changing client needs
• Coordinate recruitment, screening, interviewing, and hiring of individuals for assignment
• Maintain timekeeping system and ensure payroll/invoicing is accurate
• Provide productivity, headcount, attendance, and other reports at the client’s request
• Manage employee relations at the site – including coaching, counseling, performance reviews, removal from assignments, and exit interviews
• Conduct onsite orientation, safety training
• Facilitate the initial treatment and reporting of workers’ compensation incidents
• Participate in scheduled service reviews at the client site
• Act as the liaison between the branch office and the client
• Deliver superior customer service and develop relationships with supervisors and associates
• Other duties as assigned

Your attributes

• experience in a customer service role responsible for multi-level client communication
• Bilingual (Spanish/English) a major plus
• HR and data management experience
• Demonstrable success managing a team or process
• Familiarity with a heavy process-oriented environment
• Able to lead, organize and build effective and diverse teams
• Must have seasoned critical thinking and problem-solving skills
• Practical experience and comfort with using operational software, Microsoft Office products, and
  basic data management tools for analysis
• Ability to communicate professionally and effectively across all platforms
• Able to listen and respond to information effectively and influence decision makers

Key Skills

• Customer Service Excellence: Prioritize delivering exceptional service to both the client and the talent. This includes being responsive, approachable, and proactive in addressing needs and concerns.
• Empathy and Understanding: Show empathy towards talent and clients by actively listening to their issues and providing thoughtful solutions.
• Problem Resolution: Quickly and effectively resolve any issues that arise, ensuring minimal disruption to the client’s operations and maintaining a positive work environment.
• Feedback Mechanism: Implement a system for collecting and acting on feedback from both the client and employees. This helps in continuously improving the service quality and addressing any areas of concern promptly.
• Personalized Service: Tailor your approach to meet the specific needs of the client and talent. This could involve customizing onboarding processes, training programs, or communication methods to better suit their preferences.
• Professionalism: Maintain a high level of professionalism in all interactions. This includes being punctual, respectful, and maintaining a positive attitude even in challenging situations.
• Clear Communication: Ensure all communication is clear, concise, and transparent. Keeping everyone informed helps prevent misunderstandings and fosters a collaborative environment.
• Recruitment and Onboarding: You should be adept at recruiting and onboarding new employees to meet the client’s needs. This involves screening candidates, conducting interviews, and facilitating the hiring process.
• Employee Management: Managing the temporary workforce on-site is crucial. This includes scheduling, resolving conflicts, and ensuring compliance with company policies and regulations.
• Client Relationship Management: Building and maintaining a strong relationship with the client is essential. This involves understanding their needs, providing regular reports, and ensuring satisfaction with the staffing services provided.
• Problem-Solving Skills: Being able to quickly address and resolve any issues that arise is important to maintain a productive work environment.
• Organizational Skills: Keeping track of various tasks, deadlines, and employee information requires strong organizational abilities.
• Adaptability: Being flexible and able to adapt to changing client needs, and workforce dynamics is important for success in this role

The anticipated annual base salary for this position in the US is $60,450. This range does not include any other compensation components or other benefits that an individual may be eligible for. The actual base salary offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.

Employbridge offers a competitive benefits package which includes Medical/Dental/Vision, prescription drug benefits, 401(k), paid time off and holidays, a wellness program, and incentive programs. We also offer a variety of career paths and encourage promotion from within.

The Employbridge Story

EmployBridge is the largest light industrial staffing supplier in the United States and a preeminent resource for professional staffing. We offer local expertise and service through our 400+ branches. At EmployBridge, we operate an entire family of specialty staffing companies that include: ResourceMFG, Select Staffing, ProLogistix, Hire Dynamics, ProDrivers, RemX Specialty Staffing, Westaff, and Remedy Intelligent Staffing. To find out more, visit us at www.employbridge.com.

Employbridge is an Equal Opportunity Employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, disability, military or veteran status, genetic information, or any other characteristic protected by federal, state or local laws.