Operational Support Officer – Immigration Enforcement

Contents

• Location
• About the job
• Benefits
• Things you need to know
• Apply and further information

Colwyn Bay

About the job

Job summary

Immigration Enforcement is responsible for enforcing the government’s immigration laws, tackling illegal migration, removing foreign national offenders and immigration offenders from the UK. It also aims to disrupt the organised criminal groups that exploit the vulnerable for their personal gain. Learn more on the Immigration Enforcement careers page.

Job description

You will be working as part of the North Wales Immigration Enforcement within the Immigration Compliance and Enforcement (ICE)/Reporting and Offender Management (ROM) Command. 

There is a greater operational emphasis, responsibility, and contribution to Immigration Enforcement’s priorities. If you are an individual who is adaptable to change, flexible and thrives on challenge then you are encouraged to apply. 

The Operational Support team provides professional operational and administrative support to the management team and Immigration Officers.

As an Operational Support Officer, you will have the chance to build your skills by taking on a variety of responsibilities. You will be expected to build strong and effective working relationships with a wide range of internal and external stakeholders, for example, police, social services, probation, internal partners and our customers. The roles require the successful candidate to have good people and customer service skills as well as working well as part of a team. 

We are looking for candidates with the ability to meet deadlines and who have excellent attention to detail, along with organisational skills and a willingness to learn.

This is an exciting opportunity for the right candidates to develop and embed a wide range of people and engagement skills within a high performing team, delivering what is required to continue to make the team a great place to work and to support staff and senior managers in delivery. 

You will form part of the Immigration Enforcement team where you will be supporting Immigration officers with their day to day operational work and the management team by providing updated information. 

The Operational Support Officer role is a fast-moving, reactive environment, requiring strong organisational and management skills, as well as being able to make quick well-judged decisions. 

The successful candidate will be required to work across all immigration streams including:

• Providing operational support to Immigration Officers.
• Business support; point of contact for accommodations, business vehicles, uniform, stationery.
• Providing administrative support to the Reporting Teams.
• Interaction with customers and internal stakeholders (this will also include the detention management processes).

In addition, you will be required to assist the ROM Team who are responsible for the attendance and management of a large number of Immigration offenders, who, due to their current circumstances and conditions of their Immigration bail are required to maintain contact with the Home Office. This will involve occasional travel to designated reporting centres in the North Wales area. 

Person specification

We are looking for people to join us who have the following skills: 

• Flexible and adapt quickly to change.
• Organised and able to deliver work on time and to a high standard.
• Focused on delivery under pressure.
• Ability to confidently manage potentially difficult and challenging situations.
• Are able to build and maintain excellent stakeholder relationships internal/external.
• Can actively seek information from customers to understand their needs.
• Show commitment to continuous improvement.
• Have a strong sense of personal ethics and honesty.

Key responsibilities will include: 

• Providing operational support to Immigration Officers (this will involve supporting with administrative functions, visit checks, creating and authorising service of papers).
• You will be required to use all Home Office systems: ATLAS, MRA (Manage Reporting appointments), RMS (Record Management System), Central Reference System (CRS) (visas to conduct checks) in order to complete tasks.
• Information Asset owner – maintaining an update record log of Home Office equipment and registering faults.
• Personal Protective Equipment –audit to be completed and ordered for Immigration Officers.
• Maintenance of charter spreadsheets.
• Assisting with Tasking functions.
• Assisting Operational staff in the preparation of visits.
• CRS Supervisor Role.
• AIMS coordinator.
• DBS coordinator.

Essential Criteria

The successful candidate should be able to demonstrate the following skills & experience: 

• Good team player with proven administrative support experience.
• Flexible and can adapt to new demands in a fast-moving environment.
• Organised approach to work: methodical, accurate and attention to detail.
• Excellent communication skills, both written and verbal, with the ability to confidently deliver messaging clearly and with conviction, creating a shared vision and clearly setting direction.
• Ability to maintain confidentiality when dealing with sensitive information in line with data protection policies
• Form effective partnerships and relationships with people both internally and externally, from a range of diverse backgrounds, sharing information, resources and support.
• Understanding of basic Microsoft tool including Word/Excel and systems Management.

Please note: Full UK valid (manual) Driving Licence required.

Desirable Criteria

• Experience of customer interaction.
• Experience of engaging with external law enforcement partners.

Licences

Full UK valid (manual) driving licence to enable use of the manual fleet vehicles to carry out operational activity.

Behaviours

We’ll assess you against these behaviours during the selection process:

• Managing a Quality Service
• Communicating and Influencing
• Working Together

We only ask for evidence of these behaviours on your application form:

• Managing a Quality Service

Benefits

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension with an average employer contribution of 27%

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Home Office Resourcing Centre
• Email : HORCCampaignTeamIE@homeoffice.gov.uk

Recruitment team

• Email : HOrecruitment.grs@cabinetoffice.gov.uk

Further information

If you feel that your application has not been treated in accordance with the recruitment principles, and wish to make a complaint, then you should contact in the first instance HORecruitment.GRS@cabinetoffice.gov.uk. If you are not satisfied with the response that you receive, then you can contact the Civil Service Commission.

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