Operations Deal Manager

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<div class="isg-job-description“>OverviewMicrosoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us achieve our mission. Joining the Microsoft Business Operations team will bring you close to the customer and a leading edge go-to-market team. The team has a dynamic, mission-driven culture, with a high degree of passion to meet the needs of US Government customers with a range of solutions. We offer unique opportunities to work across global projects and teams in an environment that appreciates diversity, focuses on talent development, and recognizes and rewards great work. We make doing business with Microsoft easy. As a member of the Microsoft Business Operations team, the Operations Deal Manager (ODM) is accountable to operationally enable pre-sales processes for US government customers by owning pipeline creation, managing critical deals, issue resolution, and supporting the post-sales deal lifecycle. These strategic partnerships are highly customized, and you will be expected to build consistent, repeatable, and scalable processes on a global level. An ODM interfaces with field sales teams, product and service launch teams, and Business Process Outsourcing teams to ensure contract to cash policies and processes are built, deployed, and managed compliantly and efficiently. Additionally, the role is accountable for driving operational excellence throughout service delivery by identifying and creating solutions and process enhancements.
ResponsibilitiesExecute specific contract to cash functions for US government customers and partners, including a mix of manual data entry for custom processes, alongside monitoring deal automation flow.Develop deep field and partner sales knowledge as well as understanding of the Microsoft sales process (or similar industry sales process).Collaborate with senior business stakeholders including Microsoft sales teams and Microsoft partners to track deal status and arrival patterns.Build and scale processes and capabilities to enable future growth of strategic partnerships and new business models.Drive process improvement and seek opportunities to increase agility by identifying future needs for automated processes, services, and solutions to drive business simplification.Understand and apply financial and regulatory controls that drive compliance and provide direction to enable stakeholders to design compliant partnership deals.Ensure policies and processes are enforced and communicated. Accountable for tracking, resolving, and determining root cause of escalations.Leverage reporting and analytics to manage end-to-end contracts to cash functions.Communicate across all levels, including senior management.Other Embody our culture and values

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