Operations Manager

Company Description:

Crown Equipment Corporation, one of the world’s largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and more than 500 retail locations in over 80 countries. Our global sales and service network provides our customers with a local resource for a wide variety of quality material handling equipment, fleet management solutions, warehouse products and support services to meet their needs anytime, anywhere.

Job Responsibilities:

• Oversee day-to-day branch operations and business activities.
• Design and/or review service and parts performance and policies.
• Oversee activities that support service, parts, sales and rental departments.
• Supervise sales, rental, service and parts department personnel. Monitor performance to insure profitability goals are attained and utilization and inventory levels are appropriate.
• Maintain direct contact with customers. Responsible for customer service satisfaction for key accounts, complex transactions and product/service/warranty issues or any extraordinary situation.
• Develop sales and service strategies. Gather product and market information and confer with General Manager and corporate personnel. Coordinate activities and resolve issues with equipment sales, leasing, service, and parts activities.
• Recruit, select, train, develop, and counsel direct reports. Make compensation recommendations. Identify training opportunities. Coordinate with the Human Resources Department to address any disciplinary situations.

Qualifications:

• Bachelor degree preferred with three years of management experience.
• Lift truck industry and territory sales experience preferred.
• Leadership, communication, time management, judgment, and decision-making skills.
• Microsoft Office experience
• Valid driver’s license, good driving record, and ability to safely operate lift trucks.
• Must be proficient in Microsoft Office.

Work Authorization:

Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire.

No agency calls please.

Compensation and Benefits:

Crown offers an excellent wage and benefits package for full-time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Parental Leave, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more.

EO/AA Employer Minorities/Females/Protected Veterans/Disabled

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