Operations Manager

Summary

Welcome to Ryerson, where exceptional career opportunities await. As a leading provider of industrial metal products and services since 1842, we are committed to excellence and best-in-class customer service. Join our team and be a part of a legacy of excellence, where your contributions will be valued, and your development supported. Ryerson offers a dynamic, quality-focused, environment, ideal for advancing your career and making your mark in the metals industry.

We are seeking a dynamic and experienced Operations Manager to lead our [Insert Facility Location] facility with excellence and innovation. In this pivotal role, you will oversee the day-to-day management and operational responsibilities, ensuring seamless coordination across various departments. Your leadership will encompass production, warehouse operations, quality assurance, shipping and logistics, maintenance, and administrative functions.

Roles and Responsibilities

• Drive strong safety culture in conformance with company and industry standards
• Lead and oversee all commercial and operational activities within the service center
• Establish sales and profit goals for the service center, including margin targets
• Develop strategic and tactical plans to grow and support the service center product offering
• Establish and meet service, quality, and profitability goals
• Train, coach, and develop team members
• Build credibility and trust while providing an excellent customer experience
• Meet or exceed EBITDA goals established for your location
• Understand the financial basics of the business as they relate to the profitability of the company
• All other duties as assigned or duties, responsibilities, and activities may change at any time with or without notice

Requirements

• Bachelor’s Degree required
• A minimum of 10 years of leadership experience in a manufacturing environment with a demonstrated track record of performance is required; Metal Service Center experience is a plus
• Experience in the development and execution of strategically defined sales programs that have shown profitable growth in different market Application
• Familiarity with OEM-style quality programs and expectations contained within
• Understanding of ISO policies, procedures, and work instructions as outlined by ISO
• Strong data analysis skills and proficiency with Excel is required
• Analytical ability to understand metrics as a way to measure performance
• Demonstrated leadership skills with the ability to train and mentor employees
• Demonstrated a proactive approach to business and strong customer service orientation