Operations Officer EDI

Job title:

Operations Officer EDI

Company

Signature Aviation

Job description

Operations Officer – VIP AviationEdinburghSalary starting from £27,000Are you looking for an opportunity that’s a bit special and different? Have you got the experience, expertise and aptitude to provide a 5 star experience to VIP Customers?If you are professional and courteous, with the ability to provide a world class service we’d love to hear from you. Aviation & travel experience would be advantageous, but not essential.Role Info:Operations Officer – Customer Service / Flight Support – VIP AviationEdinburgh AirportCompetitive Salary & Benefits PackagePermanent – Full timeWho we are:We provide VIP services to business and private aircraft customers. They land their aircraft with us and we do everything we can to deliver a truly exceptional service … we don’t just aim to please, we aim to exceed all expectations and offer a truly 5-star experience. Our businesses provide specialist on-airport support services, including refuelling and ground handling, to the owners and operators of private, business, military and commercial aircraft.We are a FTSE 250 listed business with market capitalization of c£3bn operating from more than 400 individual locations across North America, UK, Mainland Europe and Asia.We have a diverse customer base and see the utmost benefits of a diverse workforce; therefore, we are committed to continuing to be an equal opportunities employer.What you’ll be doing:As Operations Officer you will help coordinate the smooth running of our Edinburgh Airport base which includes liaising with aircraft operators, travel organizers, the airport authority, third-party suppliers, air crew, passengers and relevant authorities to co-ordinate the arrival and departure of our clients’ aircraft at the airport.You will be the face of the business providing world class service to our customers, ensuring a smooth transition through our facility whilst safely delivering ground services to our customers’ aircraft, including towing and fuelling.As you might expect a longer list of duties is in the HR file, but we can discuss this at interview stage, along with salary, benefits and everything else about this brilliant role.About You:

• First and foremost – you know what an excellent customer experience looks like and you know how to deliver this
• Flexible – this is a multi-faceted role where you could be pouring drinks to approving an aircraft for boarding – No room for egos here
• Willingness to learn new skills, with full training provided both in the office and outdoors on the ‘ramp’ with aircraft
• Ability to work accurately under pressure in an operational environment
• Excellent interpersonal skills
• Valid and clean driving licence
• IT Literate and proficiency in using Microsoft Office programmes – Word, Excel, PowerPoint etc.
• You will be organised with a strong attention to detail
• Additional languages would be an advantage
• Previous experience with aviation, travel, luxury retail or hospitality would be advantageous
• HGV License would be desirable, otherwise you will be trained on this

What We Offer:Our people are extremely important to us, so we offer a benefits package designed to motive and reward you, whilst considering your overall wellbeing and all-important work/life integration.

• Enhanced holiday entitlement
• Defined Contribution Company Pension Scheme, with matched contribution up to 7.5%
• Employee Assistance Program – 24/7 help, guidance and support including access to free face-to-face counselling
• Healthcare Cash Plan (Medicash)
• Access to an Employee Perks platform (shopping discounts)
• Free on-site parking (no bus)!
• Full uniform provided
• Full access to LinkedIn Learning and ongoing Training & Development Opportunities
• Global Development Scheme Opportunities
• Mentorship schemes
• Recognition programme – performance, going above and beyond, service
• Employee of the Month, Quarter & Year awards
• Volunteering / Charity Days
• Regular social events
• Enhanced Family Friendly Leave Policies

Interested? Apply here for a fast-track path to the Hiring Manager!

Expected salary

£27000 per year

Location

Edinburgh

Job date

Thu, 13 Mar 2025 23:44:07 GMT

To help us track our recruitment effort, please indicate in your email/cover letter where (jobs-near-me.eu) you saw this job posting.