Operations Support Administrator (German Speaking) in London, United Kingdom

Connect with Quadient

At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes. Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other. It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels .

Operations Support Administrator (German Speaking role)

Reporting to the Lifecycle Manager UKI/DACHIT this role is responsible for:

Actioning customer requests within our respective SLA’s for both internal & external customers, whilst delivering a high level of customer service.

This role is for a UK based worker and can be worked on a hybrid model (2 days/week in our Stratford, London office) or remotely within the UK if not commutable distance to our office location.

Your role in our future

• Service contract management for hardware/software products

• Contract creation, amendment, cancellation

• Customer detail amendments

• Change of name/address, change of billing details

• Asset management

• Maintaining the accuracy of our assets in our core systems during the customer lifecycle

• Account validation

• Reviewing and validating all new customer account creation requests

• Recurring revenue

• Management of all recurring revenue in our core systems

• Contracted Service Revenue (CSR) Order Creation

• CSR Order Amendment

• Customer Liaison

Your profile

• Bi-lingual in German Experience of data entry/accuracy within a business-to-business environment

• Experience of process redefinition within a business-to-business environment

• Ability to analyse and evaluate data against key indicators

• High levels of attention to detail

• Excellent verbal and written communication skills

• Demonstrates a continuous improvement mindset

• SAP experience (desirable)

• Siebel experience (desirable)

• SFDC (Salesforce.com) (desirable)

• Oracle (desirable)

• Previous experience of contract management within core systems

• Previous experience of reviewing and maintaining legal documents i.e. terms & conditions

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Knowledge gaps can be filled. Even if you don’t satisfy every single requirement or meet every qualification listed, we still want to hear from you.

Ready to lead the way? Apply now.

Rewards & Benefits

Flexible Work : Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.

Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.

Inclusive Community: Join diverse communities and engage in our Philanthropy program.

Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.

Caring for Wellbeing : Access our complimentary employee assistance program for mental health support.

Be yourself at Quadient

Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They inspire us to be EPIC. Together. What makes Quadient different is how different we are. We’re a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares – in a culture that embraces differences and values every voice.

We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at [email protected]

Quadient is an Equal Employment Opportunity Employer*: We believe that diversity brings benefits to our customers, our business, and our people so we are committed to being an inclusive employer. We encourage applications from all suitable applicants, regardless of background. We firmly believe in zero discrimination in employment on any basis, including gender, race, ethnicity, religion or belief, national origin, age, disability, marital status, sexual orientation, gender identity, citizenship status, veteran status, and any other protected characteristics.

*This includes being an Affirmative Action Employer in the United States.

People. Connected.