Operations Trainer (Remote)

• Participates in and conducts training programs within a functional area or unit, typically in a production environment. May train an internal or external audience individually or in a group setting.
• Delivers training to internal and/or external audiences on processes, service, product, computer applications, operating systems, programming and end-user training. May include onboarding training and soft skill training.
• Conducts surveys and analyzes metrics to identify training opportunities based on projected needs, changes, and other factors.
• Deploys a variety of methods to appropriately present educational and training programs, including in-person presentations, audio/visual, print, computer and intranet.
• Evaluates and organizes existing materials for effectiveness and may adjust as necessary.
• May organize training schedules and other educational materials.
• Coordinates and executes educational and training events. May plan resourcing and logistics.
• Communicates with Manager on a regular basis. Provides regular status updates on progress and issues.
• Maintains an understanding of technical training methods, developments and best practices.

Job Complexities & Impact

• Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors
• Exercises judgment within defined procedures and practices to determine appropriate action
• Follows department processes and procedures and may make recommendations to these processes
• Errors may cause significant delay of process development or problem resolution
• Ability to establish and maintain effective working relationships within and between departments

Supervision Received or Extended

• No responsibility for the supervision of others
• Works independently setting own priorities and objectives. Work is reviewed for soundness of judgment and overall accuracy

Knowledge and Skills/Technology Used

• Familiarity with training approaches and methods, tools and techniques
• Presentation skills and the ability to present information to a variety of audiences
• Data gathering and analysis
• Facilitation skills
• Critical thinking to assess training materials
• Possesses a professional proactive approach to problem solving, reliability and the ability to rapidly learn new technologies and processes
• Experience with writing and/or maintaining documentation such as user manuals, reference guides, and on-line help text
• Experience working independently, pro-actively completing project activities; communicating with subject-matter experts; and making recommendations for improvements in training activities
• Strong written and verbal communication skills
• Strong interpersonal skills
• Self-motivated; self-starter
• Ability to manage multiple tasks
• Proficient in Microsoft Word, Excel and PowerPoint

Typical education

• High School diploma or equivalent

Typical Range of Experience

• 2-5 years of training-related experience
• May require subject matter expertise on department processes

Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal work hours and/or responsibilities from time to time, as needed.